In: Operations Management
Part-1
Who was Ralph Nader?
A lawyer by profession and known for the career in the area of
consumer protection, he was very active in the politics in the
latter days of his life his main motive of life was to protect the
customers from the dangerous products, he believed a consumer has a
right to get a good quality product, and better society and a clean
environment. He once faced an issue when general motors hired a
detective to know about his personal life and one day he was caught
and then made a settlement worth $425000, this money which Nader
got he made public-help groups and helped the society.
He has made many contributions in consumer protection
let look at these:-
1- He publicly declared that the soft drinks which we drink have a
very large amount of Sugar which could be harmful to us.
2-He also warned the American public about the health issues of the
red-dyes which was used as the coloring substance and also of the
added preservative which the manufacturer used in Hot Dogs.
3-He was also responsible for the safety norms and the safety
measures which were added in the cars which were till then focused
on the styles and the speed this helped the customer get a safer
car in which there were a lot of safety measures than that of
before.
All these activities in the Consumer Protection helped society get
safer and more health-friendly products and these type of
activities allowed the consumer to know their rights and the power
which a consumer have if they are paying for the goods they are
purchasing. All these activities lead to a safer society and in the
future lead to a bill known as Consumer Bill of
Rights.
Part-2
What is the Consumer Bill of Rights?
The bill was introduced by John f.Kenedy in 1962 this was basically
a bill to protect the consumers from companies and the products
which leads to consumer harassment. This also allowed the customers
gain more information about the products which he/she is
buying.
6 type of Rights in Consumer Bill of Rights
Let us take an Example of Car to explain the above
points:-