Question

Explain why TQM strategy needs to be institutionalized in an organization and distinguish between the three commonly found organizational means for institutionalising strategies.

Answer 1

One of the pillars of project management is project quality management. Quality is the central entity that helps an enterprise to maintain its competitive advantage. Companies use various methods of quality management. Six Sigma, 5S and Kaizen, TQM, etc. are some of them.

In the operational management process , quality assurance is an important aspect. The principles of TQM and Kaizen incorporate quality assurance in operational management. TQM will facilitate maintaining quality throughout the company's operations and business processes. Waste of corporate resources will be reduced to a minimum, thus increasing the overall efficiency and efficiency and the quality of the company.

TQM or Total Quality Management is the primary method followed by numerous companies. It works to promote quality standards across all of the organization's processes. In all the company's business processes and operations TQM will facilitate that quality is maintained. The waste of business resources is reduced to a minimum level, which increases overall efficiency, efficiency and quality of business.

Primary features of TQM are as follows:

• TQM is customer oriented and works with the objective of fulfilling the needs of both customers as well as employees of the company
• TQM is a continuous process and is focused on lowering the manufacturing costs of the company
• It has the principle of Zero waste and Zero Defect in the production process
• Quality circle as well as value engineering are some of the methodologies inculcated by TQM in the business model of the company

By incorporating trustworthiness engineering and benchmarking research, the fundamentals of the TQM can be improved. Reliability engineering helps to identify the reliability of different processes in a system. Integrating reliability engineering would help to identify the various factors on which a system 's quality depends. The project and operational manager can use this study to monitor the factors as illustrated and ensure the quality of the company's overall business process is high.

For the quality standards of the company, a TQM strategy is very important. Institutionalization would help employees and resources to align themselves with TQM's principles and practice the same as in all company processes.

A strategy can be institutionalized in a company through 3 primary ways:

• Using the culture to align the new strategy with the business model’s disposition
• Realigning the structure of the company so as to engrave the new strategy in the business model of the company
• The leadership will be required to take a proactive approach in aligning the company’s workforce with the new strategy