Question

How would you attempt to monitor the ongoing operations of the business? Explain in your owns words.

Answer 1

For monitoring an ongoing operation the following steps can be undertaken:

1. Tracking Data of Operations

This is the most important function of any business organisation to keep a track of data about their operation. As in how much time does it take to complete a part of the process and the process as a whole. This helps the business to track the efforts and resources it needs to fulfill its requirements.

2. Compare actual performance with planned performance

Before taking up the process the management team should have an estimation of the output and the process involved. Once the data of various process is available, the team can look into the deviations caused in the actual performance and the estimated plan. This is done to see if there is a bottleneck in operations which either increases the cost or takes more time than normal. In both cases, it leads to inefficiency.

3. Communicate with employees/employee participation

The actual performance needs to be communicated with the employees to make hem aware. This can help in moderating, improving the output. Most of the times, Employees who have more 'hands-on approach' are in a position to deliver better suggestion of increasing output, productivity and reducing cost. To make all of this possible the employees need to be part of interim planning.

Other methods include the following steps

1. Plan for the Targets: (Initial stage)

The operation of businesses are undertaken to achieve high sales. This can be done by dividing that massive sales into actionable goals which can be conducted through operations. The manager and the team need to rationally plan the targets.

2. Assign the tasks and goals

The next step is to assign the tasks to various elements or phases of business organisation to complete. Every department knows what is expected out of them. Each Department which gets allocated with the task is responsible for its completing to contribute toward the overall objective of the business.

3. Process redesign or innovation: (Last Stage)

Static business processes can become relic in time as they can no more cater to the increasing requirement of the business. There has to be improvisation in the process, the business operation. An ongoing operation