Question

BUSD 1013 – Introduction to Management – Assignment Template

Name:

Student ID: Note: see assignment description in Moodle – sections 9,10 should be a maximum of 2 pages Section 9: Operations plan Reference course materials – Key Items to Consider How will I ensure we have efficient operations to maximize our resources and keep costs competitive? How will I ensure customers find it easy to do business with my company (from learning about us, booking orders, scheduling, using our services and payments). How can I save customers and our company time? What technology will be required to ensure we are efficient? How can I ensure we offer a consistent quality of service, how might I measure this? Section 10 – Elevator Pitch Imagine that you have one minute to convince a potential investor to help fund your venture and invest in your business. What would you say in that one minute? Include both in-text and full references at the end as applicable.

Answer 1

Our company has always focussed on "Customer Success". In simple terms, the success of customer is our company's success. If we need to think from customer's point of view, he would always look at doing business with a company that helps him to provide goods and services at competitive prices and also support him in helping him in improving on ROI for his business. This will also be possible if he finds a company with which it's very easy to deal with. Instead of a business transaction, I would like to call it a mutual trust factor that has to be retained between my company and the customer. In case of any issues, our top executives get involved with customer issues, so that the same is addressed as soon as possible and with utmost care.

Our operations are always focussed on customer business conditions. We keep our employees busy during the time when customer business is booming, but at certain time when the market is bad, we are at disposal of our customer to help him in his operations. We also follow a methodology of contract manufacturing where we would put our employees in customer facility for a limited time at a minimal cost during the year so that our employees can learn more about our customer's operations and also come back with the knowledge needed to do improvements in the products that we supply to our customers. In order to keep cost at the minimum level, we work in two shifts when the demand is high, and we work in just 1 shift when demand is low. 20% of our employee's extra time is always kept for learning on new technologies and helping our employees to improve upon their soft skills. We work on a concept of Glocal manufacturing that focusses on using local products for global businesses at the needed quality levels in order to keep product costs low.

Our customer base varies based on his business proportion, however, our interests are always at heightened level towards demanding customers. This helps our company as well to understand customer demands and help fullfill those type of demands to other new customers proactively.

In terms of the transaction with our company, we have a one-window policy wherein, our company representatives handle key accounts w.r.t handling pieces of training, taking orders, transacting at management levels and collecting payments. Key account managers are the highest-paid executives in our company and hence we ensure that their demands are met at a social scale.

We believe in two aspects pertaining to technology. It would be always good to have access to the technology, but the same need to ensure that the use of new technology will help in reducing our costs and improve efficiency. This has to reflect in reduced prices to our customers. New technologies that our company has access to are the Augmented reality, Virtual reality and latest data science programs. Implementation could only be a challenge if it does not help in reducing prices to our customers.

Last, but not the least our company is self-sustainable with the needed competencies within our employees which will help us to survive during difficult market conditions.