Question

Describe what a Business Impact Analysis (BIA)is and create a BIA table to show how an information security manager can use it to evaluate a Customer Relationship Management System?

Answer 1

BUSINESS IMPACT ANALYSIS:

• Business impact analysis (BIA) is a precise cycle to decide and assess the possible impacts of an interference to basic business activities because of a calamity, mishap or crisis.
• A BIA is a basic part of an association's business duration plan; it incorporates an exploratory segment to uncover any weaknesses and an arranging segment to create procedures for limiting danger.
• The outcome is a business sway examination report, which portrays the potential dangers explicit to the association contemplated.

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM:

• The term Customer Relationship Management is very popular in business settings and for good reason.
• Customer relationship management upgrades the reality and can, thusly, decide productivity, devotion, and in general achievement.
• Customer Relationship Manger is a key methodology permitting you to deal with your organization's relationship with clients or expected clients and all the information related with it.
• Throughout time, and as your business develops, information streams from various sources, for example, deals, client care or online media checking, fill in volume.

OPERATIONAL CRM:

• Operational-CRM alludes to administrations that permit associations to take great consideration of their clients.
• This part of CRM offers help for various business measures including deals, administration and marketing.
• Data accumulation framework, call focuses and contact focuses are a couple of instances of operational-CRM

ANALYTICAL CRM:

• Analytical CRM (Customer Relationship Management) denotes the systematic electronic analysis of collated customer data.
• Customer data is defined as contact data, customer properties and information derived from both online and offline behavior.

COLLABORATIVE CRM:

• A collaborative CRM is another CRM subset that helps arrange exercises between associations taking a shot at joint ventures.
• Its will probably guarantee that different associations work in a solitary arranged way.
• Frequently, this involves speaking with merchants and recording the coordinations for a redistributed products and enterprises.