Question

In: Operations Management

What are some examples of how Amazon supports business revenue and profit growth by managing innovation?...

What are some examples of how Amazon supports business revenue and profit growth by managing innovation?

Provide examples of how Amazon demonstrates its commitment to operating as an ethical organization.

Solutions

Expert Solution

Amazon is an international organization with it's operations in many countries. It comes up with various innovative ideas and methods to sustain in the market and stay in the competition . For example in the pandemic situation where people need to maintain distance from each other , the company came up with delivery by robots and contactless delivery which made the customers continue ordering items . It came up with offers and discounts and made maintenance of safety and hygiene it's main goal. This tells us the efforts put in by the company with the help of innovation to continue it's profit growth and support revenue . The company also maintains a strict returns policy when a customer is not satisfied with the product and provides a tracking facility . The customers are attended very fast and all their queries are answered with patience. The organization ensures customers are given high priority and are served even when the conditions are dangerous . This shows the commitment of the company towards it's consumers and it's ethical values.


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