Question

Most organizations have several key operating indicators that are used to measure efficiency. In your organization, what is the most commonly used? Are any of the indicators adjusted for quality, or are they strictly quantitative?

Answer 1

Implementation of the pay for performance is very widely implemented into the Healthcare organisations. This type of terminology definitely provides mixed results as pay for performance directly increase the level of performance of the employer in expectation to get better wages. But this type of practice also reduces the level of clarity in the work as employees are consistently finding to bypass the performance measurement module which directly reduces the overall fairness of the data captured inside an organisation. Buy successfully implementing pay for performance in the organisation, level of implementation of the different Strategies for paying the employees could be improved.

For measuring the performance, employees overall present in the organisation as well as the effectiveness of the delivered service to the customer by taking the feedback from the patients about the customer care service and having an in-house observation unit would be very beneficial. This would definitely increase the level of monitoring of the specific individual inside the organisation.

Definitely physician can negatively impact the continuous quality improvement effects in an organisation. If a physician is not practical enough to implement changes and shows redundancy in adapting changes as well as provision of the services to the patients, overall impact of the changes could be very badly affected. Definitely reduces the level of efficiency for continuous quality improvement. Provision of the Quality Services but not putting in proper efforts is the biggest problems with the physicians in the Healthcare facilities.