The Excel file Myatt Steak House provides five years of data on key business results for...

The Excel file Myatt Steak House provides five years of data on key business results for a restaurant. Identify the leading and lagging measures, find the correlation matrix, and propose a cause-and-effect model using the strongest correlations.

Myatt Steak House

		2010	2011	2012	2013	2014
Order Accuracy	X1	86.0%	86.0%	89.0%	90.0%	95.0%
Timeliness of Delivery	X2	84.0%	82.0%	86.0%	93.0%	95.0%
Table Cleanliness	X3	4.8	4.8	5.1	5.6	5.8
Customer Satisfication	X4	93.4%	93.2%	94.2%	95.3%	96.7%
Total # Complaints	X5	492	467	431	326	310
Customer Referrals	X6	6	12	24	48	96
Gross profit/seat	X7	$9,000	$8,000	$11,000	$13,000	$13,250
Market Share	X8	8.00%	8.10%	8.20%	8.50%	8.59%
Revenue per employee	X9	$33,741.00	$27,454.00	$31,299.00	$36,291.00	$41,240.00
Menu Shortages	X10	0.05%	0.04%	0.03%	0.03%	0.01%
Hourly Employee Turnover Rate	X11	108%	93%	95%	86%	84%
Hourly Employee Satisfaction	X12	61	64	63	75	78

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orchestra answered 1 year ago

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