In: Operations Management
Please read the case study entitled Hot Coffee that you find in the reading assignment. Based on what you have learned in this unit, answer the following questions: 1. What does caveat emptor mean? According to this doctrine, who is responsible for Stella Liebeck’s burns? Explain. 2. Does the fact that she’s seventy-nine years old make it more difficult to justify a caveat emptor attitude in this case? 3. One aspect of the caveat emptor doctrine is that it maximizes respect for the consumer as an independent and autonomous decider. Could that be a reason for affirming that a seventy-nine-year-old is a better candidate than most for a caveat emptor ethics of consumption? 4. In general terms, what does it mean to claim that an implicit contract arises around a transaction? How does that contract protect the consumer?
https://2012books.lardbucket.org/books/business-ethics/s16-05-case-studies.html
1) Caveat emptor is the possibility that the purchaser/purchaser of the merchandise oversees checking the quality before making the buy. For this situation contemplate, that would imply that Stella Liebeck's consumes would be her own obligation. As indicated by admonition emptor, she ought to have checked the temperature of the fluid before assuming that it is sheltered to hold between her knees for a couple of minutes. I will express the in my own particular information of the word from past involvement with my dad in school and saying this it states, "let the purchaser be careful". Which essentially implies the purchaser of any item should know the alerts of the item before getting it. Subsequently, I discover Stella Liebeck complete responsibility of her copies. I trust that Stella Liebeck should've known it was hot when she requested "hot" espresso. Something else I find that she did as a purchaser ought to know about is that she shouldn't have put hot fluid between her legs knowing it might spill in light of the fact that for two reasons she's crushing it to hold it and it could be pressed on her or the auto moves that she is riding it.
2) The way that Mrs. Liebeck is seventy-nine years of age does not make it harder to legitimize a proviso emptor state of mind since it was not suggested that she had any issues in her judgment. Since her judgment was not debilitated, she oversees taking care of the item basically at her own hazard.
3) One could make the contention that she ought to have known better at her age to ensure it was protected to deal with in that way while in a vehicle. If you make this contention, you could state she has had a lot of years to result in these present circumstances acknowledgment that she ought to have better judgment with regards to taking care of hot drinks.
4) when all is said in done terms, this case of a verifiable contract implies that since one is aware of the item and of the circumstance, they are legitimately capable once they bring it into their ownership. In any case, an organization will often back up their item after it is bought too. This as a rule ensures a buyer by giving an approach to get reparations when the item is flawed.
For this situation think about, Stella Liebeck receives a pay-out from McDonald's. Admonition emptor did not have any significant bearing in this circumstance, as indicated by the judge. Ordinarily, individuals profit off these claims, and this case was not extraordinary.