Question

In: Operations Management

WRITING: Write a couples sentence cell phone use policy for your store. This policy will be...

WRITING: Write a couples sentence cell phone use policy for your store. This policy will be displayed throughout the store (in a banner,sign). Add a one page cover note explaining where and how the notice will be distributed. This cover note is only for the employees of your cafe.

Backstory: You own a small new-and-used book store and café with free wireless Internet access. You enjoy the calm, quiet atmosphere of your store and like that your customers choose your store to conduct business, socialize with friends, or just enjoy a good book and a cup of coffee. Increasingly, many customers have been talking on their cell phones – very loudly and in places where they shouldn’t be. They hold up the order line by talking on the phone when they should be talking to the cashier. They disrupt others who are enjoying the quiet atmosphere to work or read. Sure, customers who are working on the computer may need to talk on the phone, but must these customers be so loud and disruptive that those across the room who are trying to read can hear their conversations? Many customers have actually complained. You want to make these customers happy but not at the expense of making your cell phone users unhappy.

Solutions

Expert Solution

Cell Phone Usage Policy

Kind request to adhere on below cell phone usage policy

  • Customers are requested to avoid usage of cell phone in the store region.
  • Cell phone usage restricted due its large effect on store’s operations.
  • For urgent calls, use cell phone near the exit door location, so that it will create minimum disturbance in the store.

Thanks for your passion for not using cell phone…..We appreciate your approach.

------------------------------------------------------------------------------------------------------------

Cover Letter:

Dear All Employees,

Due to large impacts on the store’s operations and disturbance to our guests, visitors and customers in the store, we are coming with a cell phone usage policy in the store area, so that we can minimize the disturbance and let the store operations to run smoothly.

We have made the above mentioned cell phone usage policy which will be displayed at most of the locations in the store, so that they message can be conveyed to all concern people like customers, visitors, staff etc.

Kind request to all to follow the policy as stated and ask other people to follow the same.

Open for your valuable suggestions if any.

Best Regards,

Store Manager.


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