Question

Consider University of Minnesota as a business.

1.Who are University of Minnesota’s customers? Explain your answers.

2.What is/are University of Minnesota’s product(s)? Explain your answers.

3.Describe University of Minnesota’s supply chain in relation to your answer for #2.

4.List three or four Critical Success Factors for University of Minnesota

5.For each CSF from #4 identify three Key Performance Indicators

Answer 1

1. Universoty of Minnesota's customers are

(a) Students who come to learn from all corners of the globe in different courses in pursuit of knowledge and a career.

(b) Orgnisations, individuals and agencies who are benefitted by the research work carried out by the university.

(c) Individuals joining career enhancement courses to upgrade their skills.

2. Products

(a) Undergraduate, postgraduate and research oriented courses. Short term career enhancement progrmas.

(b) Research output.

(c) Management consultancy for industry and individuals.

(d) Community development programs.

3. Supply chain of products

Aggregation of academic, research and intellectual resources to create the course contents and delivery plan keeping in mind the desied outputs ---> Induction of the appropriate recipients of the sevices and producs through a well designed admission process---> Service Delivery as per schedule and plan ---> Outcome of service delivery in terms of employment, busienss proces enhancement, career advancement, community development etc. ---> Evaluation of services.

4. Critical success factors-

(a) Attainment of skills and knowledge by the customers.

(b) Placement of passouts

(c) Recognition of the output in the industry and business.

5. KPI for (a) - Success in public examinations and evaluation processes

- Scale of competition in admission aspirants.

- Accredition by the university grading agencies.

KPI for (b) - Kind of pay packages offered to the students

- Profiles offered to the students

- Kind of companies visiting the campus for recruitment.

KPI for (c) - Industry collaborations

- Alumni strength in the industry and their influence.

- Research and management development assignments received from the industry.