1. Can the problem of positive bias with client satisfaction studies be “fixed”? What would you...

1. Can the problem of positive bias with client satisfaction studies be “fixed”? What would you do to minimize this form of bias in your consumer feedback study?

Solutions

Expert Solution

By circulating client satisfaction forms to as many places as it can be, it may be schools aur official sectors are restaurants are any other public places.

Targeting all types of customers of different ages and having different occupations and having different forms of backgrounds and lifestyles so that the identical or dissimilar responses can be traced.

Go through previous questionnaires for customer satisfaction forms, review them and prepare a detailed collective customer satisfaction form.

After the customer is done with attending the questionnaires we have to have detailed study on the similar responses of the customers.

The customer satisfaction forms should be prepared in such a way that both satisfied and dissatisfied clients attend the questionnaires as given in the form as our population of study should contain both of them.

Electronic consumer feedback form can also be used in which the client can answer the question asked in the feedback form and have a system generated chat with the service providing the same.

orchestra answered 1 year ago

Next > < Previous

Related Solutions

Why is the potential for bias a particular problem in case-control studies as opposed to other...

Why is the potential for bias a particular problem in case-control studies as opposed to other analytic designs?

1) What is the importance of positive messaging? How can you convey positive messages about yourself...

1) What is the importance of positive messaging? How can you convey positive messages about yourself in your professional communications? In your Final Portfolio? Share a tactic you can use to improve your positive messaging or tone?

QUESTIONS 1.What are the key procedures you would perform regarding client acceptance? Where would you get...

QUESTIONS 1.What are the key procedures you would perform regarding client acceptance? Where would you get the data? Use the format by listing under each: PROCEDURE DATA

QUESTIONS 1.What are the key procedures you would perform regarding client acceptance? Where would you get...

QUESTIONS 1.What are the key procedures you would perform regarding client acceptance? Where would you get the data? Use the format by listing under each: PROCEDURE DATA 2. Williams Gens, an audit partner with your firm, has selected you to prepare a memo regarding the acceptance of CBA as an audit client. The audit will, if accepted, occur during the firms’s slow season when there is excess employee capacity. Consider the following category: 1. The predecessor auditor explained that, due...

Can you think of an item for a project that would be considered a positive risk?...

Can you think of an item for a project that would be considered a positive risk? explain why and give examples

Q. I would like you to use a fixed point method to solve the positive real...

Q. I would like you to use a fixed point method to solve the positive real quadratic root of 4 by solving h(x) = x^4 − 4 = 0. The standard method manipulates h(x) = 0 into g(x) = x so that the iterative scheme becomes xn+1 = g(xn). The iterative scheme will converge to the required solution if the root is in the interval defined by |g '(x)| < 1 (i) We begin by adding x to both sides...

1-The healthy worker effect is a form of what type of bias? Selection bias Observation bias...

1-The healthy worker effect is a form of what type of bias? Selection bias Observation bias Interviewer/recording bias Recall bias 2-Which of the following alternative explanations should be ruled out in order to consider a study valid? Bias Confounding Random error All of the above 3-Which of the following define bias? The probability that the observed result is due to "chance" A systematic error in the design or conduct of a study that leads to an incorrect or invalid estimate...

What is meant by “bias due to selective survival” in cross-sectional studies? (In your answer, make...

What is meant by “bias due to selective survival” in cross-sectional studies? (In your answer, make sure to define appropriate selection probability parameters.) Under what circumstances might there be no selective survival bias even if the selection probabilities are not all equal? Suppose that you could assess that the direction of possible selective survival bias in your study was towards the null. If your study data yielded a non-statistically significant odds ratio of 1.04, would it be correct to conclude...

For this first Pause-Problem, I want you to design three (brief!) studies (they can all be...

For this first Pause-Problem, I want you to design three (brief!) studies (they can all be variations on the same idea). Make sure to note the independent and dependent variables for all 1). One should use an independent two group design 2). One should use a matched OR natural pair design 3). One should use a repeated measures design

For this Pause-Problem, I want you to design three (brief!) studies (they can all be variations...

For this Pause-Problem, I want you to design three (brief!) studies (they can all be variations on the same idea). ***Make sure to note the independent and dependent variables for all 1). One should use an independent three group design – 2). One should use a matched OR natural set design – 3). One should use a repeated measures design

Subjects