In: Economics
Case Study - Performance Management at the Yanbu University
College Library
The Yanbu University College, Yanbu, was established in 2005. As in
the case of many other modern university libraries worldwide that
face resources challenges and the need to serve an increasingly
diverse customer base, the YUC Library has implemented numerous
initiatives. One such initiative is a performance management
system. However, several of the components of the performance
management process at the YUC library are in need of improvement.
First, there is no evidence that a systematic job analysis was
conducted for any of the jobs at the library. Second, the forms
that the employees are rated on contain vague items such as
“general behavior.” The forms include no specific definition of
what “general behavior” is or examples explaining to employees (or
managers) what would lead to a high or a low rating in this
category. In addition, all library employees are rated on the same
form, regardless of their job responsibilities. Third, there is no
evidence that managers have worked with employees in setting
mutually agreed-upon goals. Fourth, there is no formal or informal
discussion of results and needed follow-up steps after the
subordinates and managers complete their form. Not surprisingly, an
employee survey revealed that more than 60% of the employees have
never discussed their performance with their managers. Finally,
employees are often rated by different people. For example,
sometimes the head of the library rates an employee, even though he
may not be in direct contact with that employee.
Based on the above description, please answer the following
questions.
1. Please identify one component in the performance
management process at the YUC Library that has not been implemented
effectively (there are several; choose only one).
2. Describe how the poor implementation of the specific
component you have chosen has a negative impact on the flow of the
performance management process as a whole.
3. Discuss what should be done to improve the
implementation of the component you have chosen in question
1.
Note: Each Answer should be of Minimum 100 Words
Q1 Answer - As per the given information, one very important component that has not been implemented in the performance management process at the YUC library is that there is no evidence that managers have worked with employees in setting mutually agreed-upon goals..
Q2 Answer - As there is no evidence that managers have worked with employees in setting mutually agreed-upon goals..it make an adverse effect on the performance of the library .for example more than 60% of the employees have never discussed their performance with their managers. so they don't know there deficiency and weakness in their work and finally, it spoils the purpose of the whole process.
Q3 Answer - To full fill the purpose of performance management process the manager should work with employ to set mutually agreed goals so that they find the real problem in the YCB library and that help them to improve their efficiency..