In: Operations Management
Which of the following is the final result of the five-step chain reaction on which the philosophy of total quality management (TQM) is based?
| a. | 
 Improvement in productivity  | 
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| b. | 
 Better use of time and materials  | 
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| c. | 
 Increase in a company's profitability  | 
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| d. | 
 Creation of more jobs  | 
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| e. | 
 Higher market share due to superior quality of products  | 
d .Creation of more jobs
This is considered to be the final result of the overall step chain reaction for the same.