In: Finance
Q3. [5+5]
 Rotated Factor Matrix  | 
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| 
 Factor  | 
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| 
 Items  | 
 1  | 
 2  | 
 3  | 
 4  | 
 5  | 
||
| 
 The appearance of the physical facility  | 
 .695  | 
 -.054  | 
 .153  | 
 .119  | 
 .193  | 
||
| 
 Communication material  | 
 .823  | 
 -.012  | 
 .096  | 
 .045  | 
 -.002  | 
||
| 
 Ability to perform the promised services  | 
 .052  | 
 .193  | 
 .718  | 
 .210  | 
 -.023  | 
||
| 
 Willingness to help customers  | 
 .270  | 
 -.013  | 
 .052  | 
 .232  | 
 .586  | 
||
| 
 Knowledge and courtesy of employees  | 
 .018  | 
 .769  | 
 -.046  | 
 .187  | 
 .005  | 
||
| 
 Ability to convey trust and confidence  | 
 -.028  | 
 .678  | 
 .035  | 
 .024  | 
 .090  | 
||
| 
 Caring  | 
 .172  | 
 .160  | 
 .215  | 
 .604  | 
 .155  | 
||
| 
 Ability to accurately accomplish  | 
 .174  | 
 .009  | 
 .640  | 
 .107  | 
 .127  | 
||
| 
 Provide prompt services  | 
 .170  | 
 -.210  | 
 .188  | 
 -.044  | 
 .720  | 
||
| 
 Individual attention to customer  | 
 .249  | 
 .093  | 
 .200  | 
 .638  | 
 .298  | 
||
| 
 Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization.  | 
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You are required to interpret the given output.