Question

What is the balanced scorecard for pepsi or Toyota with all the values included?

Answer 1

Balanced scorecard of Toyota:

A balanced scorecard is defined as the management system & a structured report which aligns the company’s strategy with your tactical activities. In general the BSC would include objectives, key performance indicators & initiatives which would help us to reach the targets.

Guiding vision & mission statements:

Mission: to attract & attain customers with high valued products & services & the most satisfying ownership experience in America.

Vision: to be the most successful & respected car company in America.

Core values:

• World class production quality
• Achieving the ultimate goal of complete customer satisfaction
• Being seen as the best employer
• Fostering the spirit of teamwork
• Inculcating ethical and honest practices

BSC:

                                  Strategic Objectives                    Lag Indicators                  Lead Indicators

Financial                 increased profitability,          profit margin growth,          mixed revenue &

Perspective   increased sales in emerging markets      cash flow &                marketing investment

                            & sustainable financial growth     participation in emerging

                                                                                          Markets.

Customer      to retain customers trust                    brand trustworthiness        overall customer

Perspective   become a worldwide brand               brand recognition satisfaction &

                        Leader, ethical approach on marketing investment

                        Customers, improve

                        Communication channels

                        & feedback.

Internal          to strengthen the establishment of     new product revenue    time invested in

Perspective    internal systems, improve product     customer satisfaction employees training & time

                     Development process, increase R&D to get product to the   Results with sustainable & innovative products. market.

Learning      to improve on the ability to respond quickly    employee improvement      objectives to

Perspective to market quality issues, empowerment,          employee satisfaction. Achieve &

                    Employee recognition & training programs                                              teamwork reward

                       To improve the ability of the employees