Question

In this assessment, you will need demonstrate your ability to distinguish Value creation and Waste (Lean SixSigma).

1. Select and briefly describe a service process you have recently witnessed in your everyday life (buying bread, renting a car, booking a flight ticket, contacting customer service, etc.).
Then, describe the process further as follows:

2. Break the process down into at least 5 logical and chronological activities. – 2 points

3. Identify at least 2 activities in the process that create value and explain why. – 3 points

4. Identify at least 2 activities in the process that create waste and explain why. – 3 points

5. For the 2 activities that create waste, make short term actionable suggestions to improve these activities. – 2 points

Answer 1

The actvity selected is to purchase the fruit and vegetables for the kitchen from nearby market.

Activities

(i) Walked to the store in 5 minutes.

(ii) Selected the choicest of fresh items.

(iii) Waited in the line for six minutes.

(iv) Baragined with the store owner and got the bill reduced by $1.5

(v) Walked back to home.

(i) The activities that create value are selcting fresh and best items from the store and bargaining to get a discount of $1.5

(ii) The non value adding actiivities ( wasteful) are walking for ten minutes ( to and fro) the store and waiting for six minutes. ( here I don't consider the health benefits of walking)

(iii) For wasteful activities, the appropriate measures are

(a) Walking time can be rediced by using car or bike to the stre. It will at least cut the above time to half.

(b) Visiting the store early ( as soon as the goods arrive) might save the waiting time as fewer customers will be there.