Question

In: Operations Management

How should we start using Web 2.0 tools

How should we start using Web 2.0 tools

Solutions

Expert Solution

Web 2.0 can be stated as an application which has dynamic interaction capabilities, multipurpose and easy to use digital platforms. Here a user can have a two-way communication for better interaction as compared to 1.0 where the sites were static and only one-way communication could take place. There are multiple categories of websites which are currently using the 2.0 formula to gain better customer experience, these are categorized into -

  • Social bookmarking sites
  • Social media platforms
  • Video sharing platforms
  • CMS (content management platform)
  • Discussions, Forums, and Blogs
  • Wikipedia

How to Use

  • Using the 2.0 tool we can create our digital identity, these websites enable these facilities to its users. For this, the first action to perform is to create our own page or an account. Once it has been created the first and foremost thing is completed.
  • Now as a user you can edit and make changes to your personal and social identity. There are various kind of information these 2.0 websites wants from you. Till this section every 2.0 website has a similar requirement and after which things, tasks, and work get separated which is based on the type of category the website falls into.
  • For a blogging or discussion platform, you can add your articles, theories, and contents in a form of text. Which is also known as CMS, they give you full access were pictures, images, links, and text can be entered and have a two-way discussion on any given title of the discussion,
  • For a video platform, you can add and edit video files
  • For a social media platform, you can share and communicate with the same interest people. You can have opinions on any wide subject. It automatically creates a community and gives you a chance for a wider reach.


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