Question

Personal information about customers is collected, used, disclosed, and maintained only in compliance with internal policies and external regulatory requirements and is protected from unauthorized disclosure. With reference to Privacy Concern how would you deal with SPAM and Identify Theft problem of your business organization?

Answer 1

In today's world everything is going online whether it is education, business, trade etc. But while doing online transactions there is threat of scam, fraud or misuse of information. In a business concern or in a organisation a lot of information is collected and stored of persons connected with that organisation. There is need to secure the information of customers and maintain privacy.

TYPES OF SPAM

These are various kind of spams through which personal information of customers are collected and misused by unauthorized persons.

1.	Comment spam
2.	E-Mail spam
3.	Credit card fraud
4.	Phishing attacks
5.	Money thefts
6.	Hacking
7.	Botnets
8.	Trojans
9.	Malware
10.	Cloud Vulnerability
11.	Skimming
12.	Wi-fi hacking

To avoid spam and identity theft following measures can be used to deal with privacy problem of business organisation.

1.	Safe Computer Systems
2.	Updated Security and Windows Software
3.	Unique Passwords
4.	Use Multi stage authentication
5.	Encryption Technologies
6.	Use Secure and Reputed Websites
7.	Avoid Phishing emails
8.	Avoid public wi-fi
9.	Monitor bank statements regularly
10.	Spot scams and spams

1.) SAFE COMPUTER SYSTEMS;- The computer systems should be safe enough so that there is no breach of data to cyber attack. There must be firewall and anti-virus software in computer systems. Data must be backup regularly so that in case any lose of data it can be retrieved.

2.) UPDATED SECURITY AND WINDOWS SOFTWARE:- To avoid any kind of breaches to your computer systems there is need to have anti-virus softwares. These softwares and windows should be updated regularly at the end of either month or quarter. It will ensure that there is no unauthorzied access to your customers information.

3.) UNIQUE PASSWORDS:- This is the most important factor through which there is possibility of hacking. If the passwords of files are strong enough hackers can get easily access to organisation's data. So the passwords must be unique and strong which are not easily cracked. The passwords must be change at regular intervals.

4.) USE MULTI STAGE AUTHENTICATION:- For all the applications use multi step authorizations which will prevent the unauthorized access to your data.

5.) ENCRYPTION TECHNOLOGIES:- Encryption is the way through which the data can be encrypted to coded language and only the receiver knows how to decrypt it. There must be encryption technologies adopted by the organisations.

6.) USE SECURE AND REPUTED WEBSITES:- Whenever doing work online never click on unanonymous link which is not from secure websites. There is a chance of cyber attacks. Always use recognised websites.

7.) AVOID PHISHING E-MAILS:- This is one of the most common method of hackers to steal the personal information. These mails are designed in such a way which require you to put your personal details with a link provided in mail. Phishing mails can be identified like misspelt words, poorly written.

8.) AVOID PUBLIC WI-FI:- Many persons use public wi-fi which is convenient and free but it invites hackers to get access to their personal information. So it is advised not to use public wi-fi.

9.) MONITOR BANK STATEMENTS REGULARLY:- One should always keep an eye on their bank accounts and statements so that there is no unusual activity. If there is any it should be reported to bank immediately and accounts should be freeze.

10.) SPOT SCAMS AND SPAMS:- There are a lot of ways through which hackers hack the systems. So we need to be careful while doing online work. One should never click on any random link which is from unrecognised site.  

Today is the world of global competition. All the things are globalised and online. It is not possible to avoid online transactions but it can be secured by using some preventive measures.