In: Operations Management
3.1. When conducting an interview for an accident/incident investigation there are important aspects to be considered. Elaborate on these aspects. (10marks )
INTRODUCTION
Accident and incident interviews can be defined as those interviews where interviewer and interviewee have to discuss on any incident or event. When interview is conducted specially for any investigation then it is called interview for an accident/incident investigation. In these interviews participants must have the complete knowledge of the incident. And all the rules and regulations of the interview should be followed by both the interviewer and interviewee.
IMPORTANT ASPECTS FOR INTERVIEW
Some of the important aspects of interviews for an accident/incident investigation are given as follows -
1. COMPLETE INFORMATION
In the interviews for an accident/incident investigation there should be complete knowledge of the incident. So that interviewer and interviewee can help in the investigation. In these interviews each and every detail of the incident is discussed so that all the information can be gathered for the investigation.
2. TIMING OF INTERVIEW
Timing of the interview is also very important. Timing should be flexible and should be mutually decided by the parties involved in the interview. Timings are important in these interviews because complete information can be gather if parties of the interview provide detailed information in specified time.
3. IT SHOULD BE LEGAL
Interviews for an accident/incident investigation should be legal in nature. Proper formalities should be there so that both the parties of the interview can get the information related to the accident and incident. In these interviews information should be real and authentic.
4. PRIVACY AND SECURITY
In these interviews privacy and security should be maintained because in these interviews all the information is confidential. So all the precautions related to the privacy of the interview should be maintained by the interviewer. All the parameters related to safety and security of the Interviews for an accident/incident investigation should be private and confidential.
5. RECORD OF INFORMATION
Interviews for an accident/incident investigation are very sensitive in nature. So all the information should be recorded for the further case investigation. These interviews should be handled by the department with concern and responsibility towards the investigation.