Question

1. Which of the following listening errors can be avoided by paying attention to the tone of voice and body language of the speaker?

a. Listening errors caused by inattention

b.Listening errors caused by looking for flaws in a speaker

c.Listening errors caused by making assumptions

d. Listening errors caused by focussing solely on facts

2. Listening errors caused by faulty assumptions can be avoided by:

a. focusing on the appearance and delivery of the speaker

b. ignoring the instructions you think are unnecessary.

c.  paying attention to the tone of voice, facial expressions, and body language of the speaker.

d. considering the speaker's background and experiences
.

3.On Monday, John was informed by his boss about a team meeting to be held at 9 o'clock the next day. As most of the meetings in John's team happened only in the evenings, John planned his day accordingly and arrived at work at 10 a.m. on Tuesday. But soon, he realized that the meeting was actually scheduled at 9 a.m. and not 9 p.m. as he had mistakenly believed. In this instance, which of the following most likely caused the listening error?

a.Looking for flaws in the speaker

b.Focusing on facts instead of feelings

c.Making assumptions

d Making assumptions

Answer 1

Q: 1. Which of the following listening errors can be avoided by paying attention to the tone of voice and body language of the speaker?

A: c. Listening errors caused by making assumptions.

Reason: Non-verbal cues make a lot of difference to the context, intention, and meaning of messages which can distort messages leading to assumptions if not paid attention to. We hear and understand completely with words, body language, and tones. This is why never say anything out of anger or harsh on the telephone because the other person cannot see the facial expressions and body language of the speaker to know the real intention. Also, customer service executives must be extra courteous and empathetic over the telephone because the customer cannot see them, and their tone can lead to assumptions.

Q: 2. Listening errors caused by faulty assumptions can be avoided by:

A: d. Considering the speaker's background and experiences.

Reason: The speaker's background and experiences can tell us a lot about the message and context. It can tell us a lot about the intention, reliability, and purpose behind a message, and it can tell us a lot about the message.

Q: 3. On Monday, John was informed by his boss about a team meeting to be held at 9 o'clock the next day. As most of the meetings in John's team happened only in the evenings, John planned his day accordingly and arrived at work at 10 a.m. on Tuesday. But soon, he realized that the meeting was actually scheduled at 9 a.m. and not 9 p.m. as he had mistakenly believed. In this instance, which of the following most likely caused the listening error?

A: c. Making assumptions.

d. Making assumptions.

Reason: Assumptions are based on our best understanding of logic and we can create wrong meanings, situations, contexts, and distortion of messages, and thereby create misunderstandings. Assumptions can also be created based on past events or situations and our reactions to them thereby causing listening errors.