Question
In: Operations Management
How much time on average would a server need to spend on a customer to achieve...
How much time on average would a server need to spend on a customer to achieve a service rate of 30 customers per hour? (round answer to 2 decimal places)
Solutions
Expert Solution
pl rate
A server has to achieve a service rate of 20 customers per hour.
Calculate the average time the server needs to spend on each customer as follows:
The service rate (μ) = 30 customer per 1 hour
30 customers are served by the service facility in 60 minutes.
The average service time is,
1/ μ = 1/30 = 0.03 per hour or 1.8 minute
Hence, a server has to spend an average of 1.8 minutes on a customer to achieve a service rate of 30 customers per hour.
keosha answered 2 years agoRelated Solutions
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