Question

In: Operations Management

How much time, on average, would a server need to spend on a customer to achieve...

How much time, on average, would a server need to spend on a customer to achieve a service rate of 8 customers per hour? (Round your answer to 2 decimal places.)

Solutions

Expert Solution

If the service rate is 8 customers per hour then the server serves 8 customers in 60 minutes

So to serve 1 customer it will take 60/8 = 7.50 minutes

So a server need to spend 7.50 minutes on a customer to achieve a service rate of 8 customer per hour


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