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In: Operations Management

Case study: Danté After months of searching for a weekend job, Danté, who is Black, finally...

Case study: Danté
After months of searching for a weekend job, Danté, who is Black, finally got an interview with the owner of a busy car wash and gas station. The owner seemed reluctant to hire him, but Danté managed to win him over. The owner gave him the job, saying that he would be working on a weekend shift with seven other young men, all students from the local area. The shift manager would train him on the car wash equipment.
On Danté's first day, the shift manager gave him only a few minutes of instruction on the equipment. Dante watched what the other men were doing, but when he asked questions, they were not very helpful.
Over the next few weekends, Danté concentrated on his work but because of certain events, he increasingly began to stay by himself. A few co-workers invited him to join their little group for lunch or breaks, but others consistently cracked ethnic and racial jokes, often within hearing of the shift manager. One day Danté overheard the manager say that Black people were responsible for increased violence in the community. This statement encouraged some co-workers, who had previously eaten lunch with Danté, to tell a couple of jokes about Black people. When they glanced at him as they told their jokes, he got up and walked away.
One busy Saturday afternoon, a whole section of the car wash equipment broke down because someone had allowed the system to become overheated. Danté had worked on that section until his break, when a co-worker took over. The system had broken down at some point after that.
The shift manager was furious and accused Danté of negligence. Danté replied that he believed the system was fine when he left for his break. Although Danté insisted that the equipment failure was not his fault, the shift manager fired him. Danté believed he was discriminated against because he is Black, while his co-workers and managers are White.
Group discussion questions:
1) Did the shift manager have a good reason for firing Danté? Why?
2) What factors would a human rights tribunal take into consideration?
3)The owner promised Danté he would be trained on the equipment by the shift manager. Yet the manager only gave him a few minutes of instruction. Why?

Solutions

Expert Solution

Answer 1
Yes, I think that the shift manager was having a good reason for firing Dante because the whole section of car wash equipment had broke down and it was overheated and Dante was working on it. Such type of negligence cannot be avoided and strict actions must be taken against search employees.

Answer 2
The factors which human right tribunal would taken into consideration is that Dante was continuously exploited by his coworkers who were making jokes about black people, which made him angry and he walked away from them. He was not given a fair treatment during his job. Such type of behavior towards a coworker should never be tolerated by the Tribunal and strict action must be taken against those employees who exploited Dante.
Answer 3
The manager gave him only a few minutes of instruction because he was a black and he was continuously exploited by his fellow workers. who made jokes on black people and did not treat him equally. The manager was biased on his behavior towards black people and that is the reason why most of the people in the company where not behaving with him in a good way.

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