Your hospital employs roughly 1,200 individual employees. This includes roughly 400 nurses (including nurse managers) and...


Your hospital employs roughly 1,200 individual employees. This includes roughly 400 nurses (including nurse managers) and 550 patient care associates (spread across Medical/Surgical, Pediatrics, Emergency Room, Surgery/OR, ICU and Psych), as well as about 100 scattered "clincial support staff" (pharmacy technicians, lab technicians, radiology technicians, etc.). There remaining 150 associates are in "non-clinical support", primarily in Environmental Services and Nutritional Services, but also including "corporate services" (Executive Team, IT, HR, Marketing, Finance, etc.) Your hospital does not yet employ any physicians (unless you made the decision to hire them in a previous scenario).

The engagement scores are highest among "non-clinical support" staff, particularly in corporate services. The lowest scores are among the nursing staff, a group which had a 43% "Ambivalent" score and a 28% "Disengaged" score. Nurses scored especially low on questions that related to trusting managment and the feeling that they were adequately compensated for the job they perform.

Expert Solution

Your hospital employs roughly 1,200 individual employees. This includes roughly 400 nurses (including nurse managers) and 550 patient care associates (spread across Medical/Surgical, Pediatrics, Emergency Room, Surgery/OR, ICU and Psych), as well as about 100 scattered "clincial support staff" (pharmacy technicians, lab technicians, radiology technicians, etc.). There remaining 150 associates are in "non-clinical support", primarily in Environmental Services and Nutritional Services, but also including "corporate services" (Executive Team, IT, HR, Marketing, Finance, etc.) Your hospital does not yet employ any physicians (unless you made the decision to hire them in a previous scenario).

The engagement scores are highest among "non-clinical support" staff, particularly in corporate services. The lowest scores are among the nursing staff, a group which had a 43% "Ambivalent" score and a 28% "Disengaged" score. Nurses scored especially low on questions that related to trusting managment and the feeling that they were adequately compensated for the job they perform.

From the above scenario, we can draw a conclusion that the nurses are not satisfied with the management. They have issues relating to compensation and the related benefits. As mentioned, there are around 400 nurses in the hospital, which is huge. The management must take effective steps to ensure the satisfaction of the nurses so that they can provide their maximum efficiency.

keosha answered 2 years ago

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