Question

Discuss the importance of data collection in terms of patient navigation services. Please give at least 3 reasons why data is key when having a quality navigation program and/or services.

Answer 1

INTRODUCTION :

*While it is clear that navigation programs are providing value to both the patients and the healthcare systems they serve, the lack of consistent, standardized metrics makes it difficult to clearly demonstrate and quantify this benefit.

*Without this type of objective data, developing a business case for reimbursement or payment for navigation services is challenging.

DATA COLLECTION :

* the process  uses a proactive approach to guide patients, their families, and caregivers at hospitals and treatment facilities to personalized and reliable information, resources, and services to help them through their journey.

* The primary goal is to provide a patient-centered, sustainable service delivery intervention that removes barriers to care throughout the continuum, assuring access to timely detection, diagnosis, and care and integration into the healthcare system.

The goal was to enhance existing navigation services by 2 processes

1.Increase patient activation/engagement to help support and empower them to be more actively engaged in their own care and self-management

2.Increase care coordination both within the treatment team and in the broader medical neighborhood.

Navigators also collected data on several key process and outcome metrics, including:

*Patient activation measure (pre and post)

*Patient barriers identified at intake and follow-up visits (list of 15 barriers)

*Navigator actions taken at each visit (in 3 categories, including coaching, referral, and assistance)

*Patient actions planned and updated at each visit (as part of the patient-led action plan)

*Progress on actions in the action plan

*Overcoming/managing barriers

*Treatment adherence and completion

Summary :

Various barriers in implementing measurement systems exist, but overcoming these barriers is critical in ensuring the sustainability of navigation programs. Navigation programs provide patients with the tailored support, coaching, and follow-up they need to help ensure they can continue treatment.