Question

Unattended Questions. k. Why do you think it is important for your client to be socially involved and included?

1. How does the World Health Organisation define disability?
2. List the name and address of ten different government information websites you can use to find information on resources and services for people with disabilities. The answer should include information about sporting, cultural and specific interest groups.
3. Identify three cultural barriers you may encounter when supporting community participation and social inclusion.
4. What strategies can you implement to encourage community participation and inclusion according to your client’s individualised plan?
5. What is a community access plan?
6. How can you assist your client in forming one-to-one connections and relationships?
7. Discuss the different types of feedback you can collect. Who should you collect feedback from and why?
8. What principles are important to observe and practice when implementing an Individualised Support Plan?
9. Why is it important to monitor an Individualised Support Plan?
10. In what ways can you find out about barriers that may be affecting your clients during programs and activities? What is the best course of action to attempt to overcome them?
11. List four strategies you could help to implement to assist a high functioning person you support to manage a transport system.
12. Give your understanding of the rights and responsibilities of a person with disability. Where can you find out more information on human rights of clients?
13. What is active citizenship? How does this have an impact on your job role?
14. In what ways can the family or carers of the people you support, be some of the most important working relationships for your work role?
15. For what reasons might you need to get someone else involved when encouraging community participation and inclusion with your clients?
16. What is the process for review of your client’s goals, as dictated in their individualised plan?
17. How would you find out about the types of social activities your clients might want to link in to? What personal information might assist you with the selection of activities?
18. What services might you need to access to assist with community participation or activities for the clients you support?

Answer 1

1. According to the World Health Organization, disability has three dimensions:

Impairment in a person's body structure or function, or mental functioning; examples of impairments include loss of a limb, loss of vision or memory loss. Activity limitation, such as difficulty seeing, hearing, walking, or problem solving.

2. Resources for people with disability:

A.Australian Disability Enterprises(link is external)
Online directory of products and services produced by businesses providing sustainable employment opportunities for people with disabilities.

B.Australian National Disability Abuse and Neglect Hotline
Australia-wide telephone hotline for reporting abuse and neglect of people with disabilities using government funded services.

C. Centrelink (Services Australia)
Supports people who are ill, injured or have a disability with a range of payments including Disability Support Pension and Mobility Allowance.

D. International Day of People with Disability
This is the central source of all information about International Day of People with Disability (IDPwD) in Australia and the National Disability Awards.

E.JobAccess
Information and advice service funded by the Australian Government. It offers help and workplace solutions for people with disability and their employers.

F. National Disability Insurance Scheme
The NDIS is the Australian Government scheme that helps people with significant and permanent disability to get the reasonable and necessary supports they need to be part of everyday life.

State and Territory Governments

Find information on programs and services in your state and territory

1.New South Wales Government - Department of Family and Community Services.

2. Northern Territory Government.

3. Queensland Government - Department of Communities, Child Safety and Disability Services.

4  South Australian Government - Disability SA.

5. Tasmanian Government - Department of Health and Human Services.

6.Victorian Government - Department of Health and Human Services.

7. Western Australian Government - Department of Communities.

3.Main barriers were identified:

A. lack of necessary knowledge and skills.

B. Role of support staff and service managers.

C.  location of house.

D. Community factors such as lack of amenities and attitudes. Participants were able to identify a range of solutions for these barriers.

4.Strategies to deal with barriers to participation
Many different approaches can be taken to deal with barriers to participation. Although
sometimes it may be tempting to make complaints in every situation in which a barrier
presents itself, this is not always the most effective.
Firstly, it is important to remember the need for a person-centred approach. Ask the
person how they would like barriers to be addressed. Do they want you to help them
write a letter of complaint about a lack of access? Or do they have another way they
would like to deal with a problem of access? Are they looking to you to provide some
support and leadership in dealing with access issues? Once you have answered these
questions, you will be better able to decide on the most appropriate course of action.

5.The Community Access and Inclusion Plan (CAIP) will provide a framework to provide direction and address specific issues for our community in the future by: Providing strategic guidance. Improve accessibility to services and facilities for people with a disability. Facilitate active participation in our community.

6. Establishing a healthy nurse-patient relationship is vital. Nurses should greet the patient by name, make eye contact, and display confidence and professionalism. They should explain everything they will be doing and review the plan of care, making sure to involve them in decision making. Maintaining patient privacy is also essential. For some patients, touch is a way to demonstrate compassion and caring, but nurses should be aware of personal boundaries, as some patients prefer not to be touched. Remaining culturally sensitive as well is vital; providing handouts and patient information in a patient's primary language should be offered, as well as an interpreter if needed. These essential items help to develop trust and open the lines of communication.

7.  Types of feedback:

A.Informal feedback. Informal feedback can occur at any times as it is something that emerges spontaneously in the moment or during action.

B. Formal feedback.

C. Formative feedback.

D. Summative feedback.

E. Student peer feedback.

F. Student self feedback.

G.Constructive feedback.

H. Resources, strategies or assistance.

From clients or customers we will take feedback and Collecting customer feedback shows you value their opinions. By asking your clients for feedback you communicate that their opinion is important to you. You involve them in shaping your business so they feel more attached to your company. Listening to their voice helps you create stronger relations with them.

8. Key Principles
taking time to really get to know people and build relationships and rapport over time;
Encouraging open and flexible attitudes in all participants in the planning process;
Listening carefully, acknowledging and exploring various and, in particular, opposing perspectives.

09. Monitoring Individual Plans.
It is crucial to implement strategies that continually monitor the person's progress towards meeting their goals. Monitoring processes need to check that strategies are working, and that the person is satisfied with the service they are receiving. Monitoring also enables the worker to evaluate their role in the process. The strategies described in the individual plan is also regularly reviewed to explore ways of getting over barriers, which have arisen. Individual plans are regularly changed to reflect achievements, new priorities, changing goals or abilities.

Monitoring is often informal and part of the day-today contact between the person and support staff. This is when minor changes or adjustments can occur, in collaboration with the person. In addition to this a formal review process is important for checking the progress being made.

10.  The four common barriers to achieving customer service excellence, and ways to overcome them:

1. An overly complex customer experience.

2. Difficulty unifying different sources of customer data.

3. Misplaced resources.

4. Insufficient budgeting.

Barriers to communication can be overcome by:

1. checking whether it is a good time and place to communicate with the person.
2. being clear and using language that the person understands.
3. communicating one thing at a time.
4. respecting a person's desire to not communicate.
5. checking that the person has understood you correctly.

11. Four strategies to implement a high functiperson ti manage a transport system are:

1. Assistance Dogs.

2. Wheel chair accessable tacies.

3. Passes for people with physical and cognitive disabilities.

4. Passes for people who are blind,vision impaired.

12. Rights:
People with disabilities have the right to:
have their welfare and well being recognized as a paramount con-
cern of the Association;
make decisions or choices that may not necessarily be the decision
or choice staff would make as long as safety, health, and group liv-
ing considerations are taken into account;
the least restrictive environment;
access generic services;
determine or have meaningful input into the ways in which their ser-
vices are provided;
be treated with respect and in a dignified way.

Responsibilities:

The following responsibilities of full citizenship:
to recognize and support the welfare of friends, roommates, family
members, colleagues, and other citizens;
to consider the desires and needs of those who might be affected by
their decisions;
to infringe as little as possible on the freedoms of friends, room-
mates, family members, colleagues, and others;
to take into consideration others who will be affected by decisions
made about the way services will be provided;
to treat others with respect and allow them their dignity;
to care for and do what they can to maintain work sites and homes
to community standards;
to recognize the rights of others while participating in community ac-
tivities;
to respect the needs and wishes of family and friends;
to respect the privacy of others and their personal possessions;
to respect the religious choices of others;
to respect the privacy of peoples’ records and files.

13. Active citizenship refers to a philosophy espoused by organizations and educational institutions which advocates that members of charitable organizations, companies or nation-states have certain roles and responsibilities to society and the environment, although those members may not have specific governing roles.

14. Working with families, friends and carers is an important part of delivering person-centred care. Our framework sets out some practical guidelines about how adult social care employers and staff can work well with families.

Families, friends and carers are often a vital part of the life of someone who needs care and support. When services know how to work well with families, the outcomes for individuals can be improved.

15. Title up the client progress review form and gather the client information.
Identify and attribute factors that helped or hindered clients progress.
Agree actions and timeframes with client.
Update training documentation (training plan and programme).

16.  Four types of social activities—Altruism, Creativity, Game, and Motion—were identified. The purpose of social activities included enjoyment, relaxation, stimulation, and belongingness.

17. The ‘spider-gram’ tool and the ‘social psychology of participation’ framework provide health professionals with a useful starting point for assessing community participation and developing recommendations for more participatory and empowering health care programmes.

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