Question

• research, examine, and discuss how semantic analysis tools can be used to create more sales and improve customer support (200 words) with APA citation and references

Answer 1

Semantic analysis uses semantic analyzer for extraction of exact meaning from sentences using natural language processing algorithms. It can classify sentences like hyponymy, homonymy and Polysemy and thus give drill down analysis and insights for decisions making.

The use cases are AI chatbots which use semantic analysis to understand multiple dialects and languages and cultural norms. This helps better responsive feedback to customers in real time and expresses emotions alongside statement which ensures customers satisfaction. This helps in faster customer grievance redressal and minimises overall costs and thus maximises customers experience.

This leads ro rise in sales revenues as customer retention rate rises and loyalty builds up significantly.

References : Semantic Analysis in Compiler design, by Palak Singhal, Geeksforgeeks.

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