Question

Describe in detail a “business process”from Mandarin Hotel.

Answer 1

Ans

Business process means a series of steps performed in order to achieve the goals. The core business process are marketing , human resources, sales, product development, financial analysis, and overall management.

1. Human Resources.

Mandarin Hotel offers human resource development through training and development programs . It also offers them proper work culture by creating a caring, motivating and rewarding environment .It is committed to teamwork and treat each other with mutual respect and trust leading to highly coordinated team .

Example: It offers all its employees retirement benefits depending upon the length of its service and its role.

2. Marketing.

Mandarin Hotel is involved in advertising campaign through top notch celebrities and by digital photography. The camapign helps in creating the Group's well recognised symbols. The uniqueness about its campaign is that the celebrities are personally involved with the Mardarin Hotel.

3. Financial Analysis.

Mandarin Hotel carry out its financial analysis with the help of various analysis tools like cash flow statement , various ratios like quick ratio, current ratio, total debt to equity.As cash flow statement helps in identifying cash inflow and outflow of the business and anayzing the liquidity and long term solvency of the company. The financial ratios helps in comparing the company's performance with the other business in their industry and also for comparing the results of several periods.

4. Overall Management.

Mandarin Group carry out its overall manageemnt by maintaining integrity , fairness and honesty in all its internal , external relationships. It also support initiatives that improve environment. It has a sustainable strategies and programs for the sustainable economic development.

5. Product Development.

Mandarin Group is a innovative leader in the luxury hospitality industry through continually improving service delivery, quality of products and services. It invest in exceptional design and architecture , resturants and bars , spa and wellness.