Question

Select an organization in your area and identify three of their objectives, and then demonstrate how maintenance can contribute to achieving them.?

Answer 1

Solution:

The selected organization is the Schindler Group.

Schindler Group is a business that operates in the mobility solutions space. They manufacture elevators, escalators, and moving walkways.

The three of their objectives are,

• To maintain the quality of the products built through superior engineering
• To build the customer-first approach
• To invest in fit for future technology for business growth and innovation.

In achieving these objectives it is necessary to note the importance of maintenance for the organization. The maintenance of the superior team of engineers and the quality of equipment needed is necessary to manufacture the best in the class elevator. The to maintain the quality of the products we must ensure the maintenance of our equipment and labor workforce in terms of quality.

The Customer-first approach can be delivered using appropriate customer counseling and customer service. With customer service, it is necessary that we help the customer resolve their queries. With appropriate responses to customer's maintenance requests, defect queries, product requests helps in managing the customers well and providing them a good customer experience. Thirdly, maintenance of the knowledge management of the organization is important for the innovation within the organization. With appropriate levels of knowledge with the organization the engineering innovations impact is higher.

Hence, this is how maintenance activities can help in achieve these three objectives of the company.