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In: Operations Management

The creation of summary information is used in businesses as part of the organization's dashboards and...

The creation of summary information is used in businesses as part of the organization's dashboards and key performance indicators (KPIs). Describe the types of data that are summarized for KPI dashboards in the healthcare industry, including discussion of which forms of visualization best represent the data. Provide examples to support your ideas.

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Expert Solution

Following are the types of data that can be summarized for KPI dashboards in the health care Industry, those are as stated below:

  • Quantitative data: here, we can use discrete number within the KPI dashboard, for example, we can write about number of patients visited the place, date, timing, number of health care staff available, etc,
  • Qualitative data: here, we can use various qualitative data or Indicators under KPI Dashboards, for example – whether each patient satisfied with the service by typing yes or no,
  • Leading and lagging Indicators: here, to present the outcome of the process, we can use leading indicators and lagging Indicators can so about various success and failure data,

Following are the forms of visualization best can represent the data, those are as stated below:

Line graph or chart, Pie chart, column charts, area charts, number charts, for example, we want to share number of patients visiting the health care unit over each day, here, we can plot line chart and we can show that for each day how many patients are visiting,

Further, we can present various category of patients by plotting pie chart, patients could be from various age, so, for each group, we can count the number of patients and present under pie chart.


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