Question

The Application that you are implementing should be supported by an online help or a user manual. Which type of help you will use and discuss the advantages and disadvantages of your choice?  

Answer 1

The Application that I am using was Visual Studio it has both the online and offline help documents. But I always prefer to use the online help documentation.

Now we can see the advantages of using the online help documentation:

1. First of all it is very simple to give or get help from the online to any people at anytime from anywhere.
2. We are in the modern world the more easier the process the more customers you can get.
3. Many help technicians are getting job through this process.
4. A single knowledge base can get the customers feedback and complaint and able to service them more effectively
5. At any time the customers can create an incident on the issue in the particular websites and we can get the response less than a day.
6. Now the automation is ruling in the help desk also, The incident creation and updating were automated and responded in more faster than before.
7. It can be used to track the customers progress throughout the process and completes it well enough.

Disadvantages:

1. Not everyone in the world is well enough to get into websites and rise incident tickets, Few are not that much educated, for them it seems an impossible task they go by hardcopies like manuals.
2. Trolling the customer help agent is commonly occurring through mails and chats.
3. Online help agents should have good attitude and well trained technically to clear doubts of the customer
4. Then few training class has to be conducted to the support agents to maintain the quality of the

support that is sometimes too costly.

5. The main thing you definitely need to have access to internet to get the particular support services.