Question

for each of the following scenarios:
1)discuss various techniques for communicating effectively with the client
2)give examples from personal experience if possible

scenarios:
1) you are talking with an anxious client..
2)you are talking with an angry client...
3)you are talking with a depressed client..
4)you are talking with a manipulative client..
5)you are talking with a seductive client...
6)you are talking with a client that has Aphasia...

Answer 1

1. Communication techniques :

Verbal communication is the use of language to transfer information through speaking or sign language.

Nonverbal communication is the use of body language, gestures and facial expression to convey information to others.

. Written

. Visual

Effective Client Communication :

1. Pay Attention to You Tone of Voice.

2. Be Friendly.

3. Say No the Right way.

4.Practice Active Listening.

5. Be consistent.

6. Speak Their Language.

7. Pay Attention to Formatting.

8.Be clear and concise.

9. Always say please and Thank You.

10. Make Things Easy for Them.

11. Anticipate Questions.

12. Ask Questions as Needed.

13. Pay Attention to Non Verbals.

14. Paraphrase /Summarize.

15. Proofread.

2) . 1) 5 Strategies for dealing with speaking Anxiety

1.Become more conscious of your feelings. One of the ways you can overcome your speaking anxiety is by becoming more aware of the warning signs of anxiety so you can intervene early .

2. Don't write out your script.

3 . Build rhythm into your speaking.

4. Control your breathing.

5. Remember The audience wants you to succeed.

2.(2) Angry Client.

.Remain calm.

. Practice active listening.

. Repeat back what your client say.

. Thank them for bringing the issue to your attention.

. Explain the steps you'II take to solve the problem.

. Set a time to follow-up with them if needed.

. Be sincere.

. Highlight the case's priority.

2. (3).. How are you feeling? I'm here to listen to you and support you..

. I'm concerned about you. I things you may need to talk to someone about.

depression l want you to get the help you need to feel better.

. Let me tell you all the things ilove about you.

. I'd really like to spend more time w you Let's take a walk, grab something to eat, or to a movie.

2)4). Manipulative client :

1. Ignore everything they do and say.

2. Ignore everything they do and say

3. Hit their center of gravity..

4. Trust your judgment..

5. Try not to fit in..

6. Stop compromising...

7. Never ask for permission..

8. Create a greater sense of purpose.

2)5)... Talk to the client alone without any family or friends present.

Allow sufficiently time to discuss the issue  

Discuss limits of confidentiality.

Emphasise that there is help available

Aphasia client :

1. Make sure you have the persons attention before you start.

2. Minimum or eliminate background noise.

3. Keep your own voice at a normal level, unless the person has indicated otherwise.

4. Keep communication simple but adult.

5. Give them time to speak.