Fill in the blanks. Options are Customer, Financial, Internal Business, Learning and Growth Number of customer...

Fill in the blanks. Options are Customer, Financial, Internal Business, Learning and Growth

Number of customer complaints
b.	Number of information system upgrades completed

c.	Residual income
d.	New product development time

e.		Employee turnover rate
f.	Percentage of products with online help manuals

g.	Customer retention
h.	Percentage of compensation based on performance

i.	Percentage of orders filled each week
j.		Gross margin growth

k.		Number of new patents
l.	Employee satisfaction ratings

m.		Manufacturing cycle time (average length of production process)
n.	Earnings growth

o.	Average machine setup time
p.	Number of new customers

q.		Employee promotion rate
r.	Cash flow from operations

s.	Customer satisfaction ratings
t.	Machine downtime

u.	Finished products per day per employee
v.	Percentage of employees with access to upgraded system

w.	Wait time per order prior to start of production

Consider the following key performance indicators, and classify each indicator according to the balanced scorecard perspective it addresses. Choose from the financial perspective, customer perspective, internal business perspective, and the learning and growth perspective.

Expert Solution

Customer	Financial	Internal Business	Learning & grwoth
a. Number of customer complaints	c. Residual Income	d. New Product Development	b.Number of information system upgrades completed
g.Customer retention	j.Gross margin growth	f.Percentage of products with online help manuals	e.Employee turnover rate
i.Percentage of orders filled each week	n.Earnings growth	i.Percentage of orders filled each week	h.Percentage of compensation based on performance
p.Number of new customers	r.Cash flow from operations	k.Number of new patents	l. Employee satisfaction ratings
s.Customer satisfaction ratings		m.Manufacturing cycle time (average length of production process)	q.Employee promotion rate
		o. Average machine setup time	v.Percentage of employees with access to upgraded system
		t.Machine downtime
		u.Finished products per day per employee
		w.Wait time per order prior to start of production

ekkarill92 answered 2 years ago

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