These would be my recommendations if I was on the management
team of McDonald's:
- Know the competition. Find out who your
competitors are, what they are offering, and what their strengths
and weaknesses are. This will identify the areas you need to
compete in and give you a platform for differentiating
yourself.
- Know your customers. Customer expectations can
change dramatically. Find out what matters to your customers now -
is its lower price, more flexible or premium service, the latest
products?
- Differentiate. It's essential to give your
customers good reasons to come to you rather than a rival. Develop
a unique selling point (USP) that taps into what customers want. It
should be clear and obvious - no-one should have to ask what makes
you different.
- Step up your marketing. Make more effort to
tell people who you are, what you sell and why they should buy from
you. It doesn't have to be expensive - promotional ideas can range
from posters in your window and leaflet drops to campaigns on
social media.
- Update your image. Simple steps such as
painting the front of your premises can make your business look
more modern and inviting. Look at your business cards, social media
presence, your website, branded packaging, clothing and so on. Does
your image reflect your USP?
- Look after your existing customers. They will
be your competitors' target market. Improve customer service by
being more responsive to their needs and expectations. Consider
offering low-cost extras such as improved credit terms, discounts
or loyalty schemes. It's cheaper and easier to keep existing
customers than to find new ones.
- Target new markets. Selling into more markets
can increase your customer base and spread your risk. Are there
other potential customers similar to your existing target market?
Could you reach a wider audience by selling online or overseas?
Make sure you tailor your offer to each different market
segment.
- Expand your offer. What new products or
services might your customers be interested in?
- Be the best employer. Skilled, motivated
employees underpin vibrant, growing businesses. Attracting them
means more than paying a competitive wage. People are often more
impressed by a good working atmosphere, and benefits such as
flexible working and structured career development.
- Look to the future. Businesses that plan for
growth are more successful than those that stand still. Keep up
with developments in your sector, follow consumer trends, invest in
new technology. Have a clear idea of where you want to be in one,
three and five years' time.
Business competition can be fierce, especially in
markets with aggressive competitors and when customer spending is
slowing down. So, by following these recommendations a corporation
can adjust through there rough times and can compete with its
competitors. A corporation could follow up these points at there
maximum capacity and can attain stability in the
future.