Question

Q11

a)

Six Sigma is

	a.	A way of engaging with all staff in a business to help improve performance
	b.	An expert driven approach, where a highly trained core group tackles issues
	c.	Focused on capturing group opinions as a basis for improvement activities
	d.	Designed to encourage free thinking and creativity for the improvement process
	e.	Structured in an egalitarian way, where are all regarded equally and not differentiated

b)

When benchmarking internationally, what is considered the greatest difficulty

	a.	Currency fluctuations
	b.	Geographic separation
	c.	Differing cultures
	d.	Comparisons based on different measures
	e.	Lag time between receiving information and using it to benchmark

c)

Which is not an issue in benchmarking

	a.	Time
	b.	Cost
	c.	Comparability
	d.	Information sharing
	e.	Measurement

Answer 1

a. The correct option is (b) An expert-driven approach, where a highly trained core group tackles issues

Explanation: It is an expert-driven approach, where a highly trained core group tackles issues because six sigma implementation needs a significant amount of training and experience of the methodology used while implementation of six sigma in an organization. Six sigma approach is based on data-driven, statistical, and measurement-based techniques to identify and analyze the problem and implement the recommended solution to improve the performance. However, once the solution has been found, it becomes everyone's responsiblity to implment the same.

b. The correct option is (a) Currency fluctuations

Explanation: There is always a time lag between the information received and the completion of the benchmarking process. During this time gap, the change in currency valuation can make a great difference in the results. especially in the result benchmarking currency fluctuation or the cost information creates the biggest challenge in the benchmarking process.

c. The correct option is (a) Time

Time is not the issue in benchmarking, while the cost of benchmarking and finding enough resources to do the benchmarking study, finding the suitable organization or entity to do the comparison, availability of information and organizational readiness to share the information, selection of right measurement scale and tools poses the greatest issue in the benchmarking process.