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In: Operations Management

your company, Policy Plan Insurance Services, is a 120-employee insurance claims processor based in Milwaukee. Policy...

your company, Policy Plan Insurance Services, is a 120-employee insurance claims processor based in Milwaukee. Policy Plan has engaged Midwest Sparkleen for interior and exterior cleaning for the past five years. Midwest Sparkleen did exemplary work for the first four years, but after a change of ownership last year, the level of service has plummeted. Offices are no longer cleaned thoroughly, you've had to call the company at least six times to remind them to take care of spills and other messes that they are supposed to address routinely, and they have left toxic cleaning chemicals in a public hallway on several occasions. You have spoken with the owner about your concerns twice in the past three months, but his assurances that service would improve have not resulted in any noticeable improvements. When the evening cleaning crew forgot to lock the lobby door last Thursday - leaving your entire facility vulnerable to theft from midnight until 8:00 a.m. Friday morning - you decided it was time for a change. Write a letter to Jason Allred, owner of Midwest Sparkleen, 4000 South Howell Avenue, Milwaukee, WI 53207, telling him that PolicyPlan will not be renewing its annual cleaning contract with Midwest Sparkleen when the current contract expires at the end of this month. Reference the examples identified above, and keep the tone of your letter professional.

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Expert Solution

Jason Allread

Midwest Sparkleen
4000 South Howell Avenue
Milwaukee, WI, 53207

Mr. Jason,

With respect I would like to inform you that your services will end after the present agreement lapse in next multi month.

This is sad for us to tell that since most recent one year, we have over and over experienced terrible administrations for cleaning our organization's inside and outsides. We attempted to remind you each conceivable method to improve the administrations yet may be expected to having some unexpected reasons we didn't get great criticisms from our operational administrator group in any case, we are satisfied with your present administrations the board and took this extreme choice.

The executives additionally chose to keep association with you in future on the off chance that you consent to deal with a decent sort of notoriety and business duty.

I trust you would go along with us in future with improved administrations proposition which must consider your administrations duty till then we will discover an organization that can satisfy our operational administrator office desires.

Thank You.

Regards,

XYZ

Operational Manager| Policy Plan Insurance Services

keosha answered 2 years ago
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