In: Operations Management
Problem: Your boss Lilly Riley wants to purchase devices such as tablets or laptop/tablet combination for the 10 Field Sales Employees. The company would like the Field Sales Employees to be more accessible and have the ability to respond to customers more efficiently and in a timely manner. Ms. Riley has asked you to research the purchase of a device that will meet the needs of these employees. You will need to convince Ms. Riley that your tablet solution is the best solution for this group of employees. In order to persuade Ms. Riley to purchase your solution, you will need to research different devices and software that meet the needs of the Field Sales Employees. The following criteria should be considered. Ms. Riley is on a tight budget but wants the best solution.
Cost - $600 per unit, apps and accessories – device will need to access the organizations warehouse inventory application which does have a mobile interface.
Connectivity - WIFI and 4G data plan. Include the cost of data plan for each device.
Processor - Processing speed must be powerful/fast enough to multitask
Display - Easy to read and use
Size - Device must be readable and practical
Accessories - Chargers, cases, etc.
Warranty - 2 years or more
Dual Cameras - Front and rear facing for Skyping or Facetime, taking photos of items in the field
Operating System - Apple, Android, Windows
Software Available - Apps, productivity software such as word processing , spreadsheets, browsers etc.
Any costs associated should be included in the costs for the devices.
She has given you a budget of $600 dollars for each unit. There are ten Field Sales Employees. You will need to research vendor websites and evaluate and select an appropriate device using the minimum requirements listed above. Since Ms. Riley has stated that the device should also have 4G capability, you will need to consider the cost of the data plan. The data plan should be included in your analysis but is outside the $600 for each device. However, the total expense for 4G support should be included in your analysis.
The point is to get the most for the money you have allocated for the device and Ms. Riley to purchase your recommended solution.
Use appropriate persuasive techniques and memo etiquette. Be sure to use a memo format. Save your persuasive memo to a word processing file that can be read in a Word format.
Sector 6, California
USA
Date:31 may 2019
Hello lily
Hope you are doing well.
As per your requirements and specifications i have found the best product of a popular brand that i am sure will definitely suit to your needs and requirements.
As mentioned by you ,,that the device is for field sales employees therefore should be appropriate for their job demands. You also mentioned that the main aim of providing field employees with such devices is to ensure more access to the customers and quick response.
Moreover you have strictly provided me the budget of total $600 for each device
Therefore i took all these points into consideration and through extensive research i found the electronics brand "Lenovo " most suitable to meet your needs and specifications.
The devices of the company are very well known for their superior quality and moreover have a good life.
The variety of laptops produced by company vary , very much in the prices , however as per your requirements i have chosen a model which to a very great extend will help to satisfy the needs of field sales employees.
The brand is also well recognised and provides an efficient after sale service and a warranty up to 3-4 years
Moreover the best variety of product chosen by me for the employees is economical at the same time. So the product comes under the budget very easily with all the necessary and hightech features that the devices of other brands offer at higher prices than this.
The product specifications are given below so that you can compare the product features with your needs and accordingly make the decision
The brand is lenovo , variant is (Lenovo notebook , intel core C13 ) with a good battery backup upto 60000 mh , meaning thereby if the device is charged in morning it will work throughout the day.
The device operates on Microsoft Windows, and , the device provides various efficient capabilities such as Multi tasking, feather touch pad for fast typing , soft keypad , brilliant sensors and attractive designs. Moreover the hightech display with adjustable brightness helps to read easily , high mega pixel camera , suitable for clear video conferencing and a facility of 4G connectivity thus amazing speed for responding to customers within fractions of second no matter where they will be and no encountering of connection problems with 4G speed.
Memory of the device is 8GB with expandable 4GB disks , the devices moreover has facility of DVD and VCD both.
The device has highly sophisticated processor that provides fast speed processing in saving files, transferring documents, saving pictures, recording audios or videos and maintaining data , applications etc
The physical appearance of device is very good plus the internal functioning is also very brilliant.
The product is convertible as per the needs and job type.
The laptop can be converted in a tablet with touch features which can also be accessed while still connected to a keyboard by adjusting the settings .
Thus device is portable to carry easily.
The device has huge capacity to store lots of applications required by professionals, e.g MS package including latest editable excel, word, PowerPoint etc
Charger with an adapter is also included with the device abd comes under the budget , however for connectivity the device needs Wifi or internet connection for which packages are available . The most expensive being 1500 monthly with no resyrictions on usage abd most cheap being the 700 per month , with a limit of 3 GB per day.
The pack can be chosen as per the internet usage involved in job.
I really hope you are impressed by the device specifications.
I presume this is the best product with the given budget , and can result in solving lots of prevailing problems.
The device is itself made for professionals and it is clear in its specification that product is really good and coming upto expectations in terms of communication
Moreover i want to add the exciting offer is available for you , i.e on your first purchase the deliver in your organisation is free of cost for first five purchases and you can also avail a 12% discount benefit on purchasing whole 10 devices.
And not to forget the product is strictly adhered to your budget at the same time being resilient, reliable and resistant.
Other features that are qualitative cannot be explained here, for that you need to purchase it .
The deal is very appropriate and i an sure it will yield a lot of benefit for you .
If you are interested in the offer , contact me on the following email or phone no.
...............(phone)
Hope to hear from you soon
Thank you and take care
Sarah Khan