Question

John Summers is an office manager at Hillcrest Family medicine. The physicians at the office have voiced concern to John regarding the lack of professionalism among the office staff. They have asked John to conduct a staff meeting to focus on the importance of professionalism. The physicians have asked John to highlight five qualities of a professional in the health care setting. They have also asked John to create a dress code policy so that all employees project a professional image.

1. What five qualities do you think John should choose to discuss during the staff meeting? Explain why?
2. How might John go about creating a uniform dress code? What items might he want to include in the new policy?

Answer 1

Actually there should be many qualities which are needed for a health care professional however, here are 5 qualities that physicians asked John summer to discuss in the staff meeting maybe 1) Good communication- Good communication is an essential tool for any health care professional because he need to communicate effectively with patients , colleagues, and higher authorities then only the system will work smoothly. 2) compassion/attitude towards the profession - Attitude or interest towards the profession is needed for a professional otherwise he cannot perform well in that profession. With good attitude only a health professional can care patients effectively 3)Critical thinking or problem solving abilities (always keep mind in conscious level) - A professional should have a critical thinking mind , then only he can deal effectively with problems in that profession. 4) Professionalism - A professional should be competent or skillful in that profession. 5) Adaptability - Adaptability means the professional should be adaptable to situations or new trends in that profession, then only he can keep updated and perform well.

These 5 major qualities which are needed to be discussed in the meeting. Without these 5 qualities a professional cannot perform well in his profession.

John should go about creating a unform code according to standards of that organization. He also consider the needs and working environment of that health care system. He also consider uniform codes in a way that each professional should be distinguish each other.

In his new policy may include items to enforce teamwork, self awareness ,specific set of values or identities of that organization and also include techniques to overcome any barriers in the health care set up.