In: Nursing
Robyn meets with Sonia to discuss her needs and interests. Robyn explains to Sonia that it would be really useful if she could get information on Sonia’s health from the health professionals she is seeing. Robyn explains that this information will be kept confidential, and that she will only ask for it with Sonia’s permission. Robyn listens to Sonia’s concerns respectfully, paraphrases them to ensure she has understood, and explains Sonia’s right to privacy.
Sonia tells Robyn that she has just spent four months in hospital. During that time she was made redundant from her job. Sonia is concerned that she will lose her home if she does not get another job soon. She is also worried that the stress will make her unwell again. Robyn realises that she will need to collaborate with other service providers to meet Sonia’s needs.
1.How has Robyn developed and maintained trust and goodwill with Sonia? (Approx. 35 words).
2.How did Robyn maintain Sonia’s confidentiality and privacy? (Approx. 10 words).
3. Give two examples of Sonia’s diverse and multifaceted needs in this situation. (Approx. 15 words).
4. What other service providers should Robyn collaborate with? (Approx. 10 words).
5. How could Robyn provide clear and current information to Sonia? (Approx. 50 words).
6.Give one example of Sonia’s interests and one example of her rights in this situation. (Approx. 25 words).
Answers-
1. Robyn has developed and maintained trust and goodwill with Sonia by listening to her concerns respectfully and ensuring that she has understood her concern and that information provided by her would be kept confidential.
2. Robyn maintained Sonia's confidentiality and privacy by keeping her information confidential.
3. Example-
4. Robyn should collaborate with those service providers who could help in meeting with Sonia's needs.
5. Robyn could provide clear and current information to Sonia only after getting all the needed information on Sonia's health from her health professional and hospital. Robyn could advice Sonia regarding new job opportunities and various available home loans. Robyn should suggest her to worry less or else her stress would make her unwell again.
6. Example of Sonia's interest-
She is intrested in getting a new job.
Rights- Right to privacy.