Question

4.​You have just been appointed the Acting Director of the Division of Provider Relations for the Illinois Department of Medicaid. The previous director was fired because of a backlog in enrolling providers which soured relations with the provider community and resulted in low staff morale. What three actions would you take to motivate staff and regain provider trust?

Answer 1

Good staff morale is essential for easy working of an institution. Staff morale is referred as it is a combination of feeling,attitude and behavior .The loss of staff morale and trust have greater affect on the organization,this will lead to decreased productivity and less staff engagement.

Causes for less staff morale and trust

:poor communication__communication is the effective ways to gain employee trust and morale. Poor communication may result in low morale and trust of staff.

:Lack of incentive __lack of incentives may reduce employee's trust and morale.

:lack of consistency __consistency is important to increase staff morale and there by improve productivity.

:staffs are not aware about common goal of an organization.

:lack of tool to working effectively .

:lack of professional development.

:lack of adaptation of changing environment.

The effects of less staff morale and trust in an organization

:lack of productivity in an organization.

:less staff engagement in work.

:increases turn over and associated cost.

:increase absenteeism and associated cost

:complaining of customers ,poor customer satisfaction.

:freeqent conflict in workplace environment.

Actions to improve staff morale and trust

1)effective communication___effective communication is the one of the tool to increase staff morale and trust. As a director we should talk with employees and find out the problem and difficulties faced by the employees good communication also help to improve relationship and there by improve engagement of employees .

2)Offering incentives ___incentive is one of the positive motivation strategies .Positive motivation have greater significant in maintaining staff morale and improve trust. Offering incentive is one of the best action to regain staff morale and trust.

3)appreciate employees for their good work ___appreciation is also a positive motivation. Appreciation help to increase staff engagement and thereby improving staff morale. As a director we should always appreciate the employees for their good work.

4)transparency___transparency is essential for improve staff morale and trust. As a director we should transparent with staff and inform about organizational goal, updates, and feed back of customers .Do not hide any thing from employees.

5)get employees feedback ___feedback is good tool to recognize the problem area and it help us to take appropriate action to increase staff morale and trust.