Question

Belongs to Hospitality Law

Is it fair that we have to go looking for problems? Do you think doing this helps us limit liability? Sometimes we are held responsible when people do some pretty dumb things. Search online for the craziest case that a hotel or restaurant was held responsible for. Post your examples and the case citations here. Funniest one wins!

Answer 1

Hotel is the place where the travelers or residents stay and hotel is the responsible for the receive license to operate the hotel. Hotel has many facilities like food court, meeting hall, stores and swimming pool, and other facilities. Hospital law is established in order to protect both guest and host in case of any injury. It serves in relation to food, travel, accommodation. It controls the hotel and restaurant, spa, meeting, convention, bar.

     Hotel administer is the responsible for the caring the guest and offering best services at the same time, the guest is the responsible for the avoiding any misconduct during the stay. Administrators of hotel ensure that the guest receives care and proper care utmost unless the care violates law.

There are three types of hospitality industry law. 1. They are legislation for the construction and commissioning hotel, restaurant. It comprises foreign exchange management act, industrial policies agencies, land laws and state and central government orders.2. Second one is operation and maintenance and management of organization, food and hygiene standards. It deals with offering and permitting various licenses such as food license, police permissions, dance license, liquor license under the food and drug administration act and shops and establishment act yearly 3. Third deals with rules and regulation regarding taxation, employment and other contract. It has excise tax, service tax, income tax, entertainment tax, expenditure tax, employees related tax such as ESI ACT

   Important laws in hospitality

1. Prevention food adulteration act; this act is created for the public in order to prevent from the sale of stale food and poisonous foods

2. Food safety and standard act it deals with development, storage, distribution of foods and ensure consume good quality foods

3. Foreign exchange management act : it deals with offenses that related to foreign exchange civil offenses

4. Employees insurance act : it deals with employee medical care, safety, sickness, injury, death, maternity

5. Air pollution act: this deals the any event that causes any air pollution and therefore prevention and control of air pollution

6. Water pollution act: this deals with any event that causes any water pollution. Therefore it prevent hotel to pollute water in any forms.

7. Hotel insurance policy: it include fire and safety, any accident that results from natural causes such as earth quake, flood and other causes liquor

Problems faced by hospitality industry

1. Higher customer expectations: it makes the hotel administrator to provide care according to customer satisfaction. Customer from different economic backgrounds and different countries are a challenge to administrator

2. Check in and check out: this is crucial in part of hospitality industry such as forget to handover keys, payment issues, failure to check out on time. Misusing items

3. Maintaining reputation : this particularly obtained from the quality review by the customers and it help the guest access the good hotel for accommodation

4.   Personalization: it makes hotel to provide best services according to person tastes and experiences

1. It is fair to look for a problem. Many acts govern the hospitality. It is essential to verify their hotel, restaurant, theme parks for sale of good food and to avoid water pollution, air pollution, theft of guest belonging, slips falls, any other injuries like electrical sources, fire accidents, death and disability from consuming food and others.

2. Therefore by following rules and regulation of many acts, Can prevent Many accidents such as fire, water, injury, and sale of stale food and others. If not followed according to acts, customers or guest may take any action against hotel and restaurant. Nearby house colonies may also file legal cases against hotel and restaurant.

3. The hotel or restaurant is usually held for keeping old food in storage and serve same to customers next day. Some time any rodents or cats are roaming in the storage room and kitchen room. Food and authority officers visit the hotel for confirmation of safe and good quality good. If they found to have any cockroach, worms in the food, the hotel is given notice for same things. Any additives that exceed the limit of food adulteration, hotel is held for the same.

                Their employees should be taught regarding fire and safety and checking for the electrical power outlets for any short circuit. Hotel need to check the guest and verification by identity card. I f not checked, the guest may be terrorist and attack any site from there. Hotel is responsible to give for permission.

    One case is that employee served him a piece of beer to guest and finally remnant of snail was present in the beer. The guest had biological injury due to drank of glass pieces

        Another case is that theft of thing of guest. The employees was received termination in the case and