In: Operations Management
An insurance company provides four sequential services to its customers. Over the last year, the reliability of each of these services was 94%, 97%, 95%, and 91%.
What is their overall reliability?
Question 19 options:
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 a. 0.9425  | 
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 b. 0.9500  | 
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 c. 0.9999  | 
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 b. 0.7883  | 
When services are in sequence, overall reliability is the product of the reliability of each service
Overall reliability = 0.94*0.97*0.95*0.91 = 0.7883