Question

Case Study: Furniture Fire [from McClave, Benson, and Sincich 1998] "A wholesale furniture retailer stores in-stock items at a large warehouse located in Tampa, Florida. In early 1992, a fire destroyed the warehouse and all the furniture in it. After determining the fire was an accident, the retailer sought to recover costs by submitting a claim to its insurance company."

"As is typical in a fire insurance policy of this type, the furniture retailer must provide the insurance company with an estimate of 'lost' profit for the destroyed items. Retailers calculate profit margin in percentage form using the Gross Profit Factor (GPF). By definition, the GPF for a single sold item is the ratio of the profit to the item's selling price measured as a percentage, i.e. Item GPF = (Profit/Sales price) x 100 Of interest to both the retailer and the insurance company is the average GPF for all of the items in the warehouse. Since these furniture pieces were all destroyed, their eventual selling prices and profit values are obviously unknown.

One way to estimate the mean GPF of the destroyed items is to use the mean GPF of similar, recently sold items. The retailer sold 3,005 furniture items in 1991 (the year prior to the fire) and kept paper invoices on all sales. Rather than calculate the mean GPF for all 3,005 items (the data were not computerized), the retailer sampled a total of 253 of the invoices and computed the mean GPF for these items. The 253 items were obtained by first selecting a sample of 134 items and then augmenting this sample with a second sample of 119 items. The mean GPFs for the two subsamples were calculated to be 50.6% and 51.0%, respectively, yielding an overall average GPF of 50.8%. This average GPF can be applied to the costs of the furniture items destroyed in the fire to obtain an estimate of the 'lost' profit." "

According to experienced claims adjusters at the insurance company, the GPF for sale items of the type destroyed in the fire rarely exceeds 48%. Consequently, the estimate of 50.8% appeared to be unusually high. (A 1% increase in GPF for items of this type equates to, approximately, an additional $16,000 in profit.) When the insurance company questioned the retailer on this issue, the retailer responded, 'Our estimate was based on selecting two independent, random samples from the population of 3,005 invoices in 1991. Since the samples were selected randomly and the total sample size is large, the mean GPF of 50.8% is valid.

A dispute arose between the furniture retailer and the insurance company, and a lawsuit was filed. In one portion of the suit, the insurance company accused the retailer of fraudulently representing their sampling methodology. Rather than selecting the samples randomly, the retailer was accused of selecting an unusual number of 'high profit' items from the population in order to increase the average GPF of the overall sample.

To support their claim of fraud, the insurance company hired a CPA firm to independently assess the retailer's 1991 Gross Profit Factor. Through the discovery process, the CPA firm legally obtained the paper invoices for the entire population of 3,005 items sold and input the information into a computer. The selling price, profit, profit margin, and month sold for these 3,005 furniture items are available" on the assignment page in Learning Suite (in Stata format), and are described on a page linked in Learning Suite.

Your objective in this case is to use these data to determine the likelihood of fraud. Is it likely that a random sample of 253 items selected from the population of 3,005 items would yield a mean GPF of at least 50.8%? Or, is it likely that two independent, random samples of size 134 and 119 will yield mean GPFs of at least 50.6% and 51.0%, respectively? (These were the questions posed to a statistician retained by the CPA firm.) Use the ideas of probability and sampling distributions to guide your analysis." You are working as clerk (with statistical expertise) for a judge (without statistical expertise).

Prepare a professional memo which presents the results of your analysis and gives your opinion regarding fraud. Be sure to describe the assumptions and methodologies used to arrive at your findings." Assume that your audience--the judge--has only a vague familiarity with statistics (i.e., he/she is a layperson)

Variable Type Description

Month QL month in which item was sold in 1991

Invoice QN Invoice Number

Sales QN Sales Price of item in dollars

Profit QN Profit amount of item in dollars

Margin QN Profit margin of item = (profit/Sales) * 100%

Answer 1

The company’s goal to deliver the best products and services to the customers shows the long-term orientation towards the customers. It is a very great thing that the company wants to make long lasting relationship with the customers by serving them the best product. The company synergized its work with the market scenario by planning as per the existing scenario. The owners even staked their home to not lay off the employees in economic crisis. This shows a positive approach of the company towards its employees. It provided not only economic appeals but also higher after sales service. This shows that the company is highly dedicated to its goal of providing best service to the customers. The company also added to its policy of being sleek and flexible, the fashion focused and value-oriented approach. This helped company to attain one more step towards success. It also added a track keeping system of the customers’ demands to its working methodology. This shows that the corporate culture of F Furniture was very efficient.

The great game theory was in alignment with an orientation of the company. It involved employees in every part of the business. This helped them to share a common goal and mission. And it helped them to take a decision on their own. After the implementation, the economic profit increased. This is evident from the fact that all employees received 11% bonus and the manager got 45% of their salary as a bonus. This approach led the employees to evaluate the ultimate profit for them which motivated them to work with higher motivation. Thus, one can say that the Great Game strike out very well.