In: Accounting
Go through the case study and answer the questions that
follow.
Business process management (BPM) has dramatic business and
technology effects. It provides organizations with the ability to
save money, save time, and deliver value through real return on
investment (ROI). BPM as a concept boosts an enterprise’s ability
to stay competitive and remain agile in a constantly changing
global marketplace. Demand for Improved Business Processes After
several years of heavy investment in technology, many organizations
question the capability of IT functions, and the technology vendors
and consultants that support them, to deliver the benefits they
promise. They are wary of investing more in IT, yet place greater
demands on IT, and expect IT to respond faster. The demand for new
or improved business processes drives these requirements.
Improving customer service, bringing new products to market, and
reducing cost inefficiencies all push business processes and their
effective management to the top of the priority list. One aspect of
the response to these pressures on IT has been a change in the way
that organizations are looking to approach process automation.
Increasingly, CIOs are looking for a different way of improving
business processes, avoiding investment in large, expensive, and
risky new application projects that have so often led to
disappointment. Instead, they want to leverage the existing assets
and investment and concentrate their efforts on the automation of
processes across those assets. This new approach has been labeled
business process management (BPM), and is being addressed with a
collection of technologies that make up the BPM suite. What Is BPM?
BPM, both the software and the management practice, provides the
ability to model, manage, and optimize processes. BPM is about the
continuous comprehension and management of business processes that
interact with people and systems, both within and across
organizations.
It is based on the following assumptions:
• Business processes are ever-changing and developing.
• Processes are interrelated and interdependent.
• Processes must flow between multiple organizations and interested
parties.
• Processes interact with systems and people. Those people can be
employees, partners, customers, or suppliers.
©Al Tareeqah Management Studies - 2020 6
Successful deployment of a BPM suite can benefit both lines of
business and the IT department. For the organization as a whole,
BPM can ensure business process transparency and visibility, which
can lead to higher productivity, reduced errors, and tighter
compliance with legal requirements. This directly impacts an
organization’s ability to adapt to changes in the marketplace (e.g.
introduce new products), reduce operational costs, and improve
customer service. Intercai Mondiale, an independent agency,
conducted a survey on a random sampling of a leading BPM vendor’s
customer base and found that
▪ 100% reported increased productivity
▪ 95% improved quality of service
▪ 82% reduced operating costs
▪ 82% saw faster process cycle times
For the IT department, BPM can connect disparate systems, thereby
squeezing more value out of current investments. BPM allows IT to
future-proof infrastructure so that additions or changes to the
system do not require reinvention or significant changes to the
business processes. The service-oriented nature of such an
infrastructure allows quick development and deployment of new
applications and processes. This allows IT to be more responsive to
the changing demands of the organization.
Questions:
1. What in your understanding is BPM?
2. What are the assumptions behind BPM?
3. What are the reasons for BPM gaining importance?
1.What is BPM
Business Process Management is a tool for organisations that leads to smooth functioning and optimising the profits .In this process it co-ordinates internal and external processes info single process and work to achieve goal using the technology. With this Business processes with flow and go through definite steps attaching the responsibility to each one as it with people and system.
2It is based on the following assumptions:
• Business processes are ever-changing and developing.
• Processes are interrelated and interdependent.
• Processes must flow between multiple organizations and interested
parties.
• Processes interact with systems and people. Those people can be
employees, partners, customers, or suppliers.
3. Reasons for BPM gaining are :
▪ 100% reported increased productivity
▪ 95% improved quality of service
▪ 82% reduced operating costs
▪ 82% saw faster process cycle times