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A balanced scorecard addresses four perspectives. Identify the question most likely related to each perspective. -a.b.c.d....

A balanced scorecard addresses four perspectives. Identify the question most likely related to each perspective.

-a.b.c.d.

Customer perspective

-a.b.c.d.

Financial perspective

-a.b.c.d.

Internal Business Perspective

-a.b.c.d.

Innovation and Learning perspective

a.

How do customers see us?

b.

How do we look to shareholders?

c.

At what must we excel?

d.

Can we continue to improve and create value?

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