Question

1. What is the most frequent mistake in business correspondence?

2. Name the two general purposes in business communication.

3. List three situations when it is better to write a message than to deliver it orally.

4. What is the main benefit of communicating orally?

5. What pronoun is the most important in creating reader-based messages?

6. What is the fundamental rule of business communication?

7. Which of the following is not a common reason why people in business communicate with others?

a. to ask or give information

b. to advise or recommend

c. to improve a company’s image

d. to foster an atmosphere of deceit

Answer 1

1. What is the most frequent mistake in business correspondence?

Ans; The most frequent mistake in Business correspondence is buisnesss writing, there is tons of mistakes happens in writing a business letter, Articles etc. mistakes like

• Not Getting to the Point Quickly and Effectively,
• Spelling Errors,
• Unbearably Long Sentences,
• Typos, poor punctuation and grammatical errors

• Failing to make an impression

2. Name the two general purposes in business communication.

Ans: Communication has many objectives. Its primary objective is to exchange ideas, opinions, thoughts, beliefs and information between human beings.

• Achieving organization goals: The main Purpose of communication is to help managers in achieving organization goals. It helps managers to perform all managerial functions and to achieve predetermined goals.
• Exchanging of information: Another purpose of communication is to exchange information between employees of an organization. It helps to make contact with the external forces of an organization.

3. List three situations when it is better to write a message than to deliver it orally.

Ans:

• In the case of storing record,documents of official communications between parties, Writing Communication is more stable and long lasting
• For reduction of cost it is more efficient than oral communication
• It has a advantage of communicating with large number of persons at a time in different places but in case of oral communication there is intruption of communicationg with large number of peoples in diffenent place, there is a chance of happening misunderstanding between the speaker and listener

4. What is the main benefit of communicating orally?

Ans:

There are many situations in which it makes sense to choose oral over written communication. Oral communication is more personal and less formal than written communication. If time is limited and a business matter requires quick resolution, it may be best to have a face-to-face or telephone conversation. There is also more flexibility in oral communication; you can discuss different aspects of an issue and make decisions more quickly than you can in writing. Oral communication can be especially effective in addressing conflicts or problems. Talking things over is often the best way to settle disagreements or misunderstandings.

5. What pronoun is the most important in creating reader-based messages?

Ans:

"you" pronoun is the most important in creating reader-based messages

The key to successful communications is to make the reader feel – in every memo, in every letter, in every email, in every phone call, in all contact – that the most important person in our business relationship is YOU, the READER, not me/I,the writer.

6. What is the fundamental rule of business communication?

Ans: According to the seven Cs, communication needs to be included:

• clear,
• concise,
• concrete,
• correct,
• coherent,
• complete and
• courteous.

these are the main 7 Fundamental principles you should remind in your mind while communicating. it is the process of exchanging information and messages in different organizationl levels to bring co-ordination and integration among the activites of different departments and individuals through mutual understanding.

7. Which of the following is not a common reason why people in business communicate with others?

Ans: a.) to ask or give information