Question

As the executive of an ambulatory care division with multiple disciplines (orthopedic, medicine, ophthalmology, pulmonary, obstetrics, gynecology, cancer and alike. Please develop a plan in communicating your services to

A. All the medical staff in the hospital and ambulatory care division.

B. Community Physicians

C. This plan should include a robust answering service. Explain how the service would work

D. How would your division address complaints

E. How would your division address new equipment contracts

F. How would your division address educational training to meet each component of a compliance program

G. Lastly, as the executive you need to hire a new director to cover your three largest services. In doing so, you later realize based on meetings with the new director that your policies are out of date and moral is down. How would you effect change?

Answer 1

A.Medical staff in the hospital includes the physicians,surgeons,nursing staff,pharmacists,lab technicians ,social workers and administrative staff,billing operators etc.staff related to medical and non medical staff.
Ambulatory care division staff usuaslly based on the local needs ,resources i.e area covered and the population covered by the ambulatory care division.
B.Community physicians visits the patients mostly evenings ,weekends and health education given during visits,they spend time during visit and more difficulty to refer to specialists unless they have major problem .
C.This ambulatory care division is differs from the hospiatal setting treatment and the tests,they only request for most needed tests to do and the medication based on the diagnosis of particular problem they suggests.
D.complaints can be addressed by making policy to complaint about services if services are unsatisfactory,or can make a phone call to the service centre.when an ambulatory care division get a complaint against the service they provide,tries to resolve immediately to reduce inconvenience to patients.