In: Computer Science
Personal Trainer, Inc. owns and operates fitness centers in a dozen Midwestern cities. The centers have done well, and the company is planning an international expansion by opening a new “supercenter” in the Toronto area.
Background
Cassia Umi, president, heads Personal Trainer’s management team. Three managers report to her at the firm’s Chicago headquarters: Janet McDonald, manager, finance; Tai Tranh, manager, sales and marketing; and Reed Curry, manager, operations. The managers who run the 12 existing centers all report to Reed. Cassia wants the new supercenter to emphasize a wide variety of personal services and special programs for members. If the supercenter approach is successful, it will become the model for Personal Trainer’s future growth. Cassia personally selected Gray Lewis, a manager with three years of fitness center experience, to run the new facility.
The new supercenter will feature a large exercise area with state-of-the-art equipment, a swimming pool, a sporting goods shop, a health food store, and a snack bar. In addition, the center will offer child care with special programs for various ages, a teen center, and a computer café. Cassia also wants members to have online access to customized training programs and progress reports.
Personal Trainer currently uses BumbleBee, a popular accounting package, to manage its receivables, payables, and general ledger. Membership lists and word processing are handled with Microsoft Office products.
Cassia believes the new supercenter will require additional data management capability, and she decided to hire Patterson and Wilder, an IT consulting firm, to help Personal Trainer develop an information system for the new operation. The firm assigned Susan Park, an experienced consultant, to work with the Personal Trainer team. Susan’s first task was to learn more about business operations at the new center, so she requested a meeting with Gray. After some small talk, the discussion went like this:
Susan: Tell me about your plans for the new operation. I’m especially interested in what kind of information management you’ll need.
Gray: Cassia thinks that we’ll need more information support because of the size and complexity of
the new operation. To tell the truth, I’m not so sure. We’ve had no problem with BumbleBee at
the other centers, and I don’t really want to reinvent the wheel.
Susan: Maybe we should start by looking at the similarities — and the differences — between the new
center and the existing ones.
Gray: Okay, let’s do that. First of all, we offer the same basic services everywhere. That includes the exercise equipment, a pool, and, in most centers, a snack bar. Some centers also sell sporting goods, and one offers child care but not child-fitness programs. It is true that we’ve never put all this together under one roof. And, I admit, we’ve never offered online access. To be honest, I’m not absolutely sure what Cassia has in mind when she talks about 24/7 Web-based access. One more feature — we plan to set up two levels of membership — let’s call them silver and gold for now. Silver members can use all the basic services, but will pay additional fees for some special programs, such as child fitness. Gold members will have unlimited use of all services.
Susan: So, with all this going on, wouldn’t an overall system make your job easier?
Gray: Yes, but I don’t know where to start.
Susan: Gray, that’s why I’m here. I’ll work with you and the rest of the team to come up with a solution that supports your business.
Gray: Sounds good to me. When can we start?
Susan: Let’s get together first thing tomorrow. Bring along an organization chart and think about how you plan to run the new facility. We’ll try to build a model of the new operation so we can identify the business functions. When we know what the functions are, we’ll know what kind of information is needed or generated by each function. That will be our starting point.
Tasks
1) they possesses and works wellness focuses in around twelve midwestern urban communities. The organization is arranging an extension because of the way that the business has been doing admirably. The new expansion will be a "super center" in the Toronto territory. Fitness coach Inc. general business data is that they are situated in Chicago Il. The president is Cassia Umi, fund director is Janet McDonald, deals and advertising chief is Tai Tranh, and the tasks supervisor is Reed Curry. The new wellbeing super focus will incorporate the accompanying: a full-benefit rec center with cutting edge gear, a pool, wellbeing sustenance store, donning products shop, a PC bistro, a youngster focus, tyke wellness focus, and in addition two kinds of enrolment, gold or silver. The zones where data would be required would be the historical backdrop of the business and additionally the statement of purpose; the statement of purpose is an imperative piece of the organization, it advises individuals of the objectives of the organization. Inside the statement of purpose, the organization should need to include its history, when it was established, who the president is, the address and telephone number for the primary office of the organization and in addition its site.
2) Accounts receivable – Business gets instalment from clients for merchandise or administrations.
Accounts payable – Payment that originates from the organization to outside sources.
General Ledger – This record keeps data on all exchanges.
Membership List/Word Processing – This is the data that will be kept on every individual from the wellness focus.
Each administration would require at least one procedures, and it is OK for understudies to utilize their creative energy in giving that piece of the appropriate response. Cases of business capacities may incorporate the following:
Customer management
Fitness classes
Sporting products sales
Child wellness service
Exercise equipment
Snack bar
Yoga
Dance
3) With at least twelve wellness focuses, Personal Trainer may be prepared for a far-reaching way to deal with dealing with its IT assets. Undertaking processing and ERP frameworks enable an organization to coordinate its essential capacities, (for example, creation, deals, administrations, stock control, and bookkeeping) to enhance proficiency, diminish expenses, and help chiefs settle on key choices. Endeavor figuring likewise enhances information security and unwavering quality by forcing a vast structure for information access and storage. Personal Trainer will unquestionably utilize exchange handling in its everyday operations, and the firm could profit altogether from utilizing a business emotionally supportive network to enable troughs to settle on key choices. For instance, considering information created by the TP framework, a business emotionally supportive network may assist Gary with identifying quick moving administrations and items, and use that data to design future staffing and showcasing decisions. Personal Trainer won't not be sufficiently extensive to profit by a learning administration framework, yet the organization unquestionably can utilize client efficiency frameworks to enable its workers, diminish costs, and serve its clients better.
4) From the gathering discourse, plainly Cassia needs individuals to have online access to their work out regimes. Web access would be a case of B2C trade, which would enable Personal Trainer to join new individuals, give online class enrolment, and investigate new markets for its administrations. Fitness coach additionally could examine opportunities for B2B business in its dealings with the providers of items or administrations that it buys. By opening up B2B joins with its providers, Personal Trainer may accomplish better stock administration and decrease its inside obtaining and correspondences costs.