Question

Explain the purpose of the HCAHPS survey.

Answer 1

HCAHPS survey (Hospital Consumer Assessment of Health Care providers and systems)

It is the patient satisfaction survey required by the centers of Medicare and Medicaid services for all the hospitals in the United States.tye survey is far adult patients except mentally ill patients.

Purpose

*To provide standardized survey instruments.

*This helps consumer make well informed health care decisions.

*The survey designed to produce data about patients perspectives of care that allows objectives and comparison of hospital on topics that are important to consumers.

*To Improving the patient experience.

*To improve quality and make care safer.

*Patient satisfaction ,care is equitable and patient and family focused.

*To make care more cost effective

*Self satisfaction,to remain a great place to practice.

*To engage patient and family

*To facilitate questions

*To encourage teaching

*To facilitate discharge.

*Promote with families whenever appropriate.

*Use to hold all patient education material.

*To take out every time material is given to the patient to take home.

*To needed the opportunity for quick survice recovery.

*To increased hospital accountability and incentives for quality improvement.

*To enhance public accountability.

*To promote comfort

* emotional support

*Public reporting serves to enhance accountability in health care by increasing transparency of the quality of hospital care provided in return for the public investment.